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Please Help, Gateway Notebook Driver needed!

post #1 of 20
8/17/11 at 11:03am
Thread Starter 

Hi

I have Gateway MX 6214 and i have installed all the drivers on gateway MX6214 support page, the problem is that i don't

have any audio(no sound). I have installed so many drivers but everything is the same.I did a clean install of Windows XP Home.

I have even activated and registered my copy of Windows.Please help me i am desperate!!!

In Device Managere there is one Unknown(the yelow "?") Device.It says "Other devices" and "Modem Device on High Definition Audio BUS".

So can you give me link to the drivers and give me instructions to install.I have tried so many drivers (UAA IntelHD Audio,Sigmatel,Conexant etc).Before i rememeber i had Sigmatel drivers i think, but they also dont work, or i dont know where to download.

Somebody help me Please!!!

Oh God please help someone answers me!!!

 

Here is the system report:

 

--------[ Summary ]-----------------------------------------------------------------------------------------------------

    Computer:
      Operating System                        Microsoft Windows XP Home Edition
      OS Service Pack                          Service Pack 3
      DirectX                                        4.09.00.0904 (DirectX 9.0c)
      Computer Name:                          IT-8ED459C952B8
      User Name:                                 User
    Motherboard:
      CPU Type                                   Mobile Intel Celeron M, 1600 MHz (12 x 133)
      Motherboard Name                      Gateway
      Motherboard Chipset                    Intel Calistoga i945GM/PM
      System Memory                          1526 MB  (DDR2 SDRAM)
      BIOS Type                                   Phoenix (04/18/07)

    Display:
      Video Adapter                                 Mobile Intel(R) 945 Express Chipset Family  (128 MB)
      Video Adapter                                 Mobile Intel(R) 945 Express Chipset Family  (128 MB)
      Monitor                                           Plug and Play Monitor [NoDB]
      Monitor                                           Plug and Play Monitor [NoDB]
      Monitor                                           Plug and Play Monitor [NoDB]

    Multimedia:
      Audio Adapter                                 Intel 82801GBM ICH7-M - High Definition Audio Controller

    Storage:
      IDE Controller                                  Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
      IDE Controller                                   Intel(R) 82801GBM SATA AHCI Controller
      IDE Controller                                   Texas Instruments PCIxx12 Integrated FlashMedia Controller
      Disk Drive                                        TOSHIBA MK6034GSX  (55 GB, IDE)
      Optical Drive                                     HL-DT-ST DVD-RW GWA-4082N
      SMART Hard Disks Status                           OK

    Partitions:
      C: (NTFS)                                         20479 MB (16518 MB free)
      D: (NTFS)                                         36751 MB (36675 MB free)
      Total Size                                         55.9 GB (51.9 GB free)

    Input:
      Keyboard                                         Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
      Mouse                                             HID-compliant mouse
      Mouse                                             Synaptics PS/2 Port TouchPad

    Network:
      Network Adapter                                Broadcom 802.11 Multiband Network Adapter
      Network Adapter                                Huawei USB ADSL Modem  (192.168.1.2)
      Network Adapter                                Marvell Yukon 88E8038 PCI-E Fast Ethernet Controller

 

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post #2 of 20
8/17/11 at 11:06am
So I am assuming you are seeing yellow question marks under the device manager's audio device?
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post #3 of 20
8/17/11 at 11:12am
Thread Starter 

I have no question marks under "Sound, Video and game controllers"

I have it only on Other Devices>Modem Device on High Definition Audio Bus.

 

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post #4 of 20
8/17/11 at 11:21am
Is there a physical volumne control on the side of the notebook or at the base of the LCD?

If not,

try these drivers

http://www.intel.com/support/chipsets/sb/CS-022034.htm

I think you want the Mobile Intel® 945GMS Express Chipset drivers
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post #5 of 20
8/17/11 at 11:40am
Thread Starter 
Quote:
Originally Posted by Steve View Post

Is there a physical volumne control on the side of the notebook or at the base of the LCD?

 


No there isnt.Only option is keyboard Fn (Function key) and PgUp,PgDn to change volume.

But this is not the problem.Problem is the driver.


 

 

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post #6 of 20
8/17/11 at 12:05pm
Thread Starter 



 

Quote:
Originally Posted by Steve View Post


try these drivers

http://www.intel.com/support/chipsets/sb/CS-022034.htm

I think you want the Mobile Intel® 945GMS Express Chipset drivers


I have installed this drivers but thez didnt helped me.I wonder how Graphics drivers can help

Audio problemhuh.gif  ...Please re-read my first post and try to figure it out, you or somebody else.

Thanks in advance! smile.gif
 

 

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post #7 of 20
8/17/11 at 12:29pm
Intel drivers for Mobile Intel® 945GMS Express Chipset, the 82801GBM is actually just the controller hub of the 945GMS.

When I said to go here: http://www.intel.com/support/chipsets/sb/CS-022034.htm

click on Download listed under Intel Chipset Software Installation Utility. then on the next page that opens choose your operating system and click GO, then on the next page that opens download driver 2 (2455KB) to your desktop then install it.

Information on the chipset audio driver is located here;

http://www.intel.com/support/chipsets/sb/CS-009244.htm
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post #8 of 20
8/17/11 at 1:03pm
Quote:
Originally Posted by NedHK View Post

I have no question marks under "Sound, Video and game controllers"

I have it only on Other Devices>Modem Device on High Definition Audio Bus.

 


Browse through the section for High Definition Audio under XP - you would need a tweaked KB888111 patch before you can even install the audio driver with XP SP3

cheers ...
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post #9 of 20
8/18/11 at 5:20am
Thread Starter 

I have done everything you said but nothing helped...Do you have anything else on mind?

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post #10 of 20
8/18/11 at 5:32am
Thread Starter 

Maybe this link could help you to save my life...

Here are i think the Gateway MX6214 Device Driver list:

http://www.user-guides.co.uk/cddownload/Gateway/GatewayMX6214/Gateway-MX6214-XP-Driver-CD-Recovery-Restore-Disk-109567.html

 

 

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post #11 of 20
8/18/11 at 5:51am
Are you thinking about ordering one of those CDs?
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post #12 of 20
8/18/11 at 6:13am
Thread Starter 



 

Quote:
Originally Posted by Steve View Post

Are you thinking about ordering one of those CDs?

No i cannot order it ¸¸coz i am not from US.I must find another way for this driver.

So i am asking do you have any other ideas to help me,or i am stuck here.
 

 

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post #13 of 20
8/18/11 at 6:30am
Try going here for your system's drivers

http://support.gateway.com/support/drivers/search.asp?param=mx6214&st=kw

and going here for the issue with the audio (last few posts)

http://www.notebookforums.com/t/201527/pavilion-dv5000-soundcard-problems-and-red-light-indicate-please-help

cheers ...
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post #14 of 20
8/18/11 at 6:45am
Thread Starter 



 

Quote:
Originally Posted by qhn View Post

Try going here for your system's drivers

http://support.gateway.com/support/drivers/search.asp?param=mx6214&st=kw

 


 I already stated that i have tried all that drivers, and it didnt helped me.

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post #15 of 20
8/18/11 at 6:46am
Thread Starter 



 

Quote:
Originally Posted by qhn View Post
 

and going here for the issue with the audio (last few posts)

http://www.notebookforums.com/t/201527/pavilion-dv5000-soundcard-problems-and-red-light-indicate-please-help

cheers ...


 This cannot helped me,i tried this...

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post #16 of 20
8/18/11 at 9:13am
You have 2 error messages. one regarding the modem device on high definition bus. This can be solved by using the correct modem driver. There are a few drivers for modem on the support site, which one have you tried so far? If you tried a few of them, did you completely un-install the previous before out in the next one?

The audio issue is known with XP SP3, the tweaks shown above work 99% of the time.

May I suggest that you try to re-install the whole system from scratch (again) - with chipset drivers, then modem driver, then the rest, and stopping at SP2 first - and see if any difference?

cheers ...
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post #17 of 20
8/18/11 at 9:41am
Thread Starter 
Quote:
Originally Posted by qhn View Post

You have 2 error messages. one regarding the modem device on high definition bus. This can be solved by using the correct modem driver. There are a few drivers for modem on the support site, which one have you tried so far? If you tried a few of them, did you completely un-install the previous before out in the next one?

The audio issue is known with XP SP3, the tweaks shown above work 99% of the time.

May I suggest that you try to re-install the whole system from scratch (again) - with chipset drivers, then modem driver, then the rest, and stopping at SP2 first - and see if any difference?

cheers ...

Hey thanks for the advice.I will now install clean copy of Windows XP Home SP2, and can you give me the list of drivers that i will need to install, and please links to download them.Please i bow.gif you
Please cry.gif , i dont want to mess up things again.

PS:
Cheers...
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post #18 of 20
8/18/11 at 10:15am
Sure ... skip the ones you already did

- http://support.gateway.com/support/drivers/getFile.asp?id=21256&dscr=Gateway%20BIOS%20Version:%2077.12&uid=315143806

- http://support.gateway.com/support/drivers/getFile.asp?id=20608&dscr=Motorola%20Modem%20Driver%20Version:%206.11.04.02&uid=315143910

- http://support.gateway.com/support/drivers/getFile.asp?id=20445&dscr=Gateway%20Intel%20Chipset%20Driver%20Revision:%206V%207.2.2.1006&uid=315143967

- depending on your LAN card, pick either Broadcom or Intel but not both

The next one is a tricky one. You need to search the net and download KB888111 from Microsoft, install it and then use the link below for the audio.

- http://support.gateway.com/support/drivers/getFile.asp?id=20596&dscr=Audio%20Driver%20Version:%205.10.4889.0&uid=315144069

Have fun, and let's cross our fingers

cheers ...
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post #19 of 20
8/18/11 at 4:07pm
Thread Starter 

Hey guys just to inform you that everything was worked out, and my audio is working! thumbup.gif

I installed WindowsXP Home SP2 ,then KB888111 and after that all other drivers.I just want to thank you for your answers.smile.gif

Keep up the good work!

 

PS: You are awesome guys! w00t.gif

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post #20 of 20
8/19/11 at 3:52am
Glad to hear. You do need SP3 at least to run smoothly eventually winknudge.gif Challenges ahead.

cheers ...
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