I haven't seen anything recent regarding the quality of ASUS support. Customer and technical support.
I'm considering the ASUS u46e-Bal5 based on comparison with the Samsung QX411 and Toshiba P745.
I' having a hard time finding them sold anywhere but BBuy. Office Depot has the asus u46e-Ral5 but I'm not sure the difference.
Asus doesn't show a single phone number online so presale information is out of the question...
But support is a major part of my criteria. How have your experiences been?
Quality of ASUS machines in regards to longevity?
Screens, batteries, hard drives? Keyboards, touchpads?
Asus keeping products up to date with driver, bios updates?
Accessibility of technical support?
Knowledge of technical support?
Knowledge of the actual technicians in technical support and not the front line knowledgebase junkies you initially get on the phone?
Online, email or phone?
Quality of repairs?
From what I'm seeing online, the only way to get any support is via online chat or email? Correct?
Any experience with the extended warranty? Value?
These are my final criteria to touch on before I buy.