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Alienware M15x Frustration

post #1 of 10
Thread Starter 
Hey everyone,

New here to the forums and thought I give it a shot to post up my issues. I bought my M15x in late December 2009 and received it in early January 2010. Everything seemed fine out of the box except for a sluggish performance. I did a clean install and everything sped right up.

Everything was just find until my screen turned red. Dell tech came out to replace the GPU. Everything was good for a little while until finally the computer stopped charging. So a Dell tech came back out and replaced the mother board. Everything worked.

Then some short time after that, my laptop completely powered off for good. I was in the middle of a game and then it was off. I could smell burning coming from my laptop. So I had to sent it into Dell to replace motherboard and hard drive.

That was three months ago so naturally my three month warranty that comes with that is up and so is my regular warranty. My laptop now powers on and off before finally starting up. As well as powers down randomly for no reason at all, then restarts about 3 seconds later. The memory sometimes doesn't read 4GB but instead only 2GB. And the other day after running a memory test, my hard drive lost everything in it and no I can't boot up as there is no OS found on the drive anymore. Any suggestions or further questions?

Specs: Intel i7 720
4GB RAM
250GB HDD 7200rpm
nVidia GeForce GTX 260M
Windows 7 Home
post #2 of 10
Tell them to give you another machine - honestly

Bad ram modules, and bad drive from what you describe above.

cheers ...
post #3 of 10
Thread Starter 
I've asked for that many times and even have spoken to upper management and they all say that is just not possible. I did however take the machine into Best Buy and they ran an overnight free diagnostic which came back saying the HDD and mobo were bad. Also given the problems they said RAM may also be bad. Thanks for the speedy response. I'm at a loss here especially since they don't seem to want to work with us customers.
post #4 of 10
Quote:
Originally Posted by Klihne View Post

I've asked for that many times and even have spoken to upper management and they all say that is just not possible. I did however take the machine into Best Buy and they ran an overnight free diagnostic which came back saying the HDD and mobo were bad. Also given the problems they said RAM may also be bad. Thanks for the speedy response. I'm at a loss here especially since they don't seem to want to work with us customers.

How long ago since they replaced the motherboard? Look into the lemon law where you live - for a brand new machine to go through extensive parts replacement constitute a lemon in my book winknudge.gif

Does your local newspaper has some sort of column that supports better business? Talk to them they might help you out

cheers ...
post #5 of 10
Thread Starter 
Haha ill definitely have to look into that, maybe something good can come out of it.
post #6 of 10
Good luck

cheers ...
post #7 of 10
Thread Starter 
So checked into the lemon law and nobody seems to want to touch this issue. But I have posted some complaints. On the other hand I am a student and I need my computer functioning so I have sent it off to get repaired so lets see how this goes.
post #8 of 10
What is the estimated cost? Or are you still waiting for the diagnostic?

cheers ...
post #9 of 10
Thread Starter 
Still waiting. Probably wont know until Tuesday. The good thing so far is that ill be back in warranty and ill probably be looking in to renewing the warranty for another year in case this happens again.
post #10 of 10
Keep us posted. Good luck

cheers ...
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