I've had it with the ache that Asus call customer service. My notebook has had charging problems since I received it. They would only let me register the repair online, even though their website was not working. They wouldn't arrange a collection time to suit me, they would't supply contact details of the courier, stating they would make three attempts at collection and then I would be charged. I lost a day's pay waiting around. Eleven months later, I'm still having problems but when I went through the whole painstaking process of booking a collection again they called a halt because I couldn't provide my VAT receipt. They know who I am, what I bought, when I bought it, what the problems have been and that the warranty isn't up until Christmas. Why would they suddenly forget all that and why won't anyone talk to me like a human being?
Because Asus have no idea what good customer service is.
I will read these forums thoroughly before buying another notebook. I'm looking for customer service before tech stats.
I will never buy anything from Asus again.