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Dell XPS M1330 wont boot

post #1 of 8
12/4/11 at 5:13am
Thread Starter 

hello, i have a friend that is having a problem with her dell. this is what she says is happening: "when i turn it on it goes to the black screen saying it wasnt shut down correctly last time and the options to start normally, safe mode, safe mode with networking, ect. no matter which option i chose (I've done all of them) it just keeps going thru that, then will act like its starting up (goes to the dell loading screen) and then it's back on the black screen i mentioned above."

 

is this a common dell problem? or something software related? thanks!!

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post #2 of 8
12/4/11 at 5:17am
Sounded like a hard drive issue. You can try starting up with an OS installation disk and perform a system repair and see

cheers ...
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post #3 of 8
12/4/11 at 5:26am
Thread Starter 
Quote:
Originally Posted by qhn View Post

Sounded like a hard drive issue. You can try starting up with an OS installation disk and perform a system repair and see
cheers ...


thats exactly what i was thinking, i havnt even seen the laptop yet tho so what does the m1330 come with for an OS?

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post #4 of 8
12/4/11 at 5:27am
The bottom of the case (COA key) should be able to let you know which OS version the comp comes with.

cheers ...
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post #5 of 8
12/4/11 at 5:37am
Thread Starter 

yeah i know about that, i just dont have the laptop with me so i was just wondering.

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post #6 of 8
12/4/11 at 5:40am
Well, the comp came stock with Vista Home Premium 32-bit

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post #7 of 8
12/4/11 at 5:42am
Thread Starter 

okay thanks! thats what i was looking for

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post #8 of 8
12/4/11 at 5:46am
smile.gif You want to be prepared before the notebook arrives ... cool

cheers ...
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