I purchased a Dell XPS 17 (L701X) laptop almost exactly a year ago and now I find a big stumbling block with upgrading the RAM.
When I purchased the machine I made extra special attention to the RAM. That is had an Upgrade path to 16GB or better. Even though Dell's own Support Center software reports that the motherboard can support 16 GB Ram. In reality Dell does NOT support it.
It seems that not long after purchasing this unit Dell changed there specs and the motherboard from an i5 to an i7 and the Ram went from 8GB 2 slot to 16 GB 4 slot board.
The problem I have is that I made sure I could upgrade to 16 GB Ram when I purchased the Laptop and now I am being told by Dell that it is NOT so... my board can only support 2 slots of 4GB totaling 8 GB Ram.
So far Dell's only answer has been for me to spend another $1,000.00 Plus dollars to upgrade not only the Ram but the motherboard, video card & Ram as well as the System Ram...
In my opinion Dell should offer me a new motherboard with the correct sockets and configuration that I required originally.
Anyone got any thoughts of how I can get what I ordered?