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Considering a Lenovo?

post #1 of 3
12/24/11 at 9:48am
Thread Starter 

After years of dealing with this company, I am switching makes.  If you are a computer genius, it's a good option.  But if you need help, you're in for trouble.  I purchased the extended warranty on my new (at the time) T61.  Calls I have made for help usually end the same - it's the software, not our problem.  I have completely reformatted the notebook 5 times - back to the factory new condition; downloaded countless "updated" drivers, and come to the conclusion that I wasted my money.  Nothing that keeps me from using it; just never-ending irritations and always the same answer - it's the software.  But it was their choice to include a certain brand of hardware (like the modem or "Soundblaster" card)  so with the latest drivers and weak company support, I'd say beware.  Too bad, as my old IBM Thinkpad 600e sits beside the Lenovo so I have something always reliable to fall back on when the Lenovo has one of its bad days.

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post #2 of 3
12/24/11 at 2:45pm
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post #3 of 3
3/11/12 at 9:22pm

This is a heads up for anyone contemplating purchasing/buying a Lenovo product. My advice is DON'T!!

 

Here's my story...

 

Well, what a productive morning.

 

20 minutes on the Lenovo website trying to find a service centre, a service phone number, a page for service under warranty, anything really, to get some help. Even the URL I was told to go to on my written warranty page doesn't exist... Going round in circles, aaarrgghhhhh......

 

Finally found a number to ring.

 

Rang the number, I do wish they wouldn't use voice recognition for the serial number, until voice recognition is perfected. After several tries, I hung up and phoned again, this time I kept pressing 0 until I got put through to a person. Not sure if 'he' was a real person, though. He started out the 'conversation' with 'your first and last name' - never said hello. Kept asking me questions, then leaving silences after I'd answered, so I wasn't sure if he was still there or the call had dropped out. I asked him a couple of times if he was a real person, and funnily.. didn't get an answer to that. So I'm still wondering.

 

Moving on from all that kerfuffle, I was told that service would be by what's called "Return to Depot", with no other choices. They will send me a box to pack the computer in, then I'm to call DHL to collect it, and I will be without it for 7-10 working days.

 

If they cannot replicate the computer's problem (which is sporadic) they will just return it back to me saying they couldn't find the problem. So I will have to send it back and be without it again.

 

UNBELIEVABLE!!! Who can be without their computer for that long? Especially when you're in business?

 

They said they had no service centres, and taking it to the repair place was not allowed.

 

If I had known this I would not have bought it.

 

Oh, I did warn this 'person' at Lenovo that the service wasn't satisfactory, and that I would no longer be recommending them, in fact I would tell others about their poor service. This made no difference, it didn't even elicit a comment.

 

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