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getting ERROR when trying to update driver Intel HD Graphics Family

post #1 of 14
1/1/12 at 6:42am
Thread Starter 

I have got switchable graphics on my HP Pavilion dv6-6159tx laptop and I updated the AMD Radeon 6770M driver successfully. But when I try to update the Intel HD Graphics driver, it's giving loads of errors for updating!

When I check Device Manager>Display Adapters>Intel HD Graphic Family, I see the same driver version and date of release as that shown for AMD Radeon 6770M !... how is this possible??... can anyone help me out please??

 

UPDATE: I just talked to a guy at www.hp.com, and according to him my Intel HD graphic might me problematic that's why it's not updating the driver, is this correct? Then howcome the AMD Radeon 6770M got updated without a glitch ??


Edited by splash104 - 1/1/12 at 6:55am
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post #2 of 14
1/1/12 at 7:36am
Quote:
Originally Posted by splash104 View Post

I have got switchable graphics on my HP Pavilion dv6-6159tx laptop and I updated the AMD Radeon 6770M driver successfully. But when I try to update the Intel HD Graphics driver, it's giving loads of errors for updating!


When I check Device Manager>Display Adapters>Intel HD Graphic Family, I see the same driver version and date of release as that shown for AMD Radeon 6770M !... how is this possible??... can anyone help me out please??


UPDATE: I just talked to a guy at [URL=http:]http://www.hp.com,[/URL] and according to him my Intel HD graphic might me problematic that's why it's not updating the driver, is this correct? Then howcome the AMD Radeon 6770M got updated without a glitch ??

It is not that the Intel Graphic might give you problem - but not all new drivers would install or work with the gpu. If the card does not give you any performance issue, there is no need for drivers update. Notebook GPUs are not the same as desktops that one can just update it to any newer drivers.

cheers ...
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post #3 of 14
1/1/12 at 10:16am
Thread Starter 
Quote:
Originally Posted by qhn View Post


It is not that the Intel Graphic might give you problem - but not all new drivers would install or work with the gpu. If the card does not give you any performance issue, there is no need for drivers update. Notebook GPUs are not the same as desktops that one can just update it to any newer drivers.
cheers ...


so how can I fix this issue? (screen becoming unresponsive sometimes when the fan speed is at its highest) I have noticed that when I'm on Radeon 6770M,  this problem does not occur, but switching to Intel HD graphic card cause this issue

 

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post #4 of 14
1/1/12 at 10:31am
See if there is new Intel chipset driver for your model. Also, did this problem occur when you were on the "old" Radeon 6770M that came with the machine?

What apps were you running?

cheers ...
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post #5 of 14
1/1/12 at 10:36am
Thread Starter 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5172168#N196

 

 can u please specify which Chipset driver should I download and install from the above link?

 

Yes, before I upgraded the AMD Radeon driver, it was working fine.

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post #6 of 14
1/1/12 at 10:48am
Quote:
Originally Posted by splash104 View Post

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5172168#N196

 can u please specify which Chipset driver should I download and install from the above link?

Yes, before I upgraded the AMD Radeon driver, it was working fine.

This is what I was afraid of sad.gif

Are your stock drivers older than the ones from the link? Pick any of the 2 Intel chipset drivers and see if it works. Always making sure that you perform a system restore point before any drivers and software installation.

cheers ...
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post #7 of 14
1/1/12 at 10:54am
Thread Starter 

well this version I already have installed: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-100080-1&cc=us&dlc=en&lc=en&os=4063&product=5172168&sw_lang=

 

The stock version were older that's why I upgraded the AMD Radeon driver since it was giving me issues before as well. To let you know I did a Factory reset because was getting BSOD caused by some driver and that problem was solved.

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post #8 of 14
1/1/12 at 12:05pm
Does your machine come with some sort of HP automatic update management? This would resolve issues of incompatibility and un-needed drivers update

cheers ...
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post #9 of 14
1/1/12 at 12:35pm
Thread Starter 
Quote:
Originally Posted by qhn View Post

Does your machine come with some sort of HP automatic update management? This would resolve issues of incompatibility and un-needed drivers update
cheers ...


I have HP Recovery Manager which tells me which drivers need updating and there it shows update for Intel HD Graphic Family but when I click install, it says the driver is not properly uninstalled from your computer, please uninstall it then install it fresh. And when I try to uninstall the driver from Device Manager>Display Adapter, it doesn't get installed and once the screen went black!

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post #10 of 14
1/1/12 at 12:48pm
Restore your comp, then try using this Intel utility for its related drivers update

http://www.intel.com/p/en_US/support/detect/graphics

Or using Windows update itself and see if it can detect the Intel driver update from there.

cheers ...
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post #11 of 14
1/1/12 at 1:54pm
Thread Starter 

I have run the check u have sent in ur link without doing the factory reset but it says that my drivers are upto date ... 

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post #12 of 14
1/1/12 at 2:03pm
So there is no need to update it smile.gif

cheers ...
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post #13 of 14
1/1/12 at 2:35pm
Thread Starter 
Quote:
Originally Posted by qhn View Post

So there is no need to update it smile.gif
cheers ...


lol thanx...  but 

 

I was trying to update it because sometimes getting unresponsive screen :( 

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post #14 of 14
1/1/12 at 2:59pm
As mentioned above, what apps were you using that caused the unresponsive screen? Have you disabled all un-needed startup processes and services? Try using another antivirus tool?

cheers ...
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