Gotta Love Dell!!! - Page 3

No, that really is enough. If you are saying you are not satisfied and are thinking of returning it.... then you have a lot of leverage, trust me, would you want to lose commision on a couple thousand dollar sale? If you want to "strengthen" you arguemment with fake defects then they may just offer to repair which is not what you really want.... but handle it however you wish, the method I have mentioned was very effective to me, and others have reported immediate several hundred dollar refund offers upon muttering the word "return"
stu

Just remember, sakor is in Australia, and things may work different there.

BTW - Do toilets really flush in the opposite direction in Austraila?

Well generally I am going off several people I have seen post on these boards (and the Dell board) that I have recommended the same tack to as well. Mention you want to return it, and sometime a discount is offered straight away, other times you have to be a bit more vigourous with your rep.
But yeah, it may work a little differently here but it worked for me, claiming a fake defect just seems the wrong way to go though........
And which way the toilets flush here was firmly establised in the Simpsons, but yes, it is the opposite way
stu

So I have to call MY sales rep to appeal to his concern of losing the commission? Man, he was nice...lol

That is the idea. If you talk to a different rep then there is not as much incentive for them to throw in extras as they don't get anything anyway. If you talk to your rep you ordered from, they are going to lose the whole commission if you bail, so you have more leverage.

stu

Can you still do this if you ordered it online, or don't you think it will work?

It can work, you will often have a sales rep anyway stated on the top of your order, call them. If not then you can do it anyway, it just makes it slightly more difficult.
stu

So even if you have already paid for the system, they can give you money back? Is this like a reversal on your credit card or is it credit to buy other dell products?
I called my salesman back within 24 hours of ordering the system (looking back through my paperwork, I should have been able to change my config by calling before 5pm of the day after I ordered, which is what I did) to try and change the warranty. He basically told me there was nothing he could do. Are you able to cancel an order before it is delivered and if so, are there any penalties for doing so? Otherwise in Aus there is a 15-day Total satisfaction time period that I am aware of and I am liable for shipping and insurance costs only.
Do you think I could get him to throw in the warranty upgrade if I threaten to cancel?
Cheers

If it has shipped then to cancel it, you'll need to return it for a refund.

BUT, you can try this within your 21 days:

If you ordered your system online, then Dell's Sales and Customer Service will tell you that they can't offer you the online prices. OK, fine - but it doesn't mean they can't fix your order. Dell Sales can modify an online order without losing the discounts and coupons - I know, on 1 of my orders (that I subsequently cancelled) I called to add the 1450 wireless card to the configuration.

Don't threaten. If there's a better price for the exact same configuration or if you want to update the warranty then call and ask. When they say no then you politely ask: "Do I really need to return the system just to take advantage of the better price or update the warranty? I have no problem with returning the system just to re-order it again. The only one who will profit is DHL from all the shipping. Dell doesn't want my system back. What can we do?"

That's basically what I did on my system (below). You can reread the details of my recent experience in this thread. It can be done. I was calm and polite, and I did all the math prior to calling. I had all the details and math printed out to help me prove my case when I called. I was successful in getting a credit on my credit card for the difference in price.

The important thing is to do this between ordering the system and before the 21 day satisfaction period expires. I really recommend not to threaten - just be insistant.

Man I just tried to get an i8600 for $1400. Its original price was around $1750. I got it down to about $1600 using coupons. But the guy wouldnt take any more off the price. I asked as a last resort if he could lower the price a little for me but he said "I dont have the power to lower the price..." Anyone have the extension of a rep who has lowered the price for anyone? I know Ben Sweet that Bengray posted earlier but I cant get a hold of him and plus hes from business sales. Any suggestions? Thanks.

Raj

I also ordered online. I was wondering what I should say if I call and I am less than satisfied with my system. Will they only give you cash back or can you get them to send you free stuff? If I like my laptop I'm not going to defraud dell for a couple hundred dollars. If I do want to return my laptop or something isnt quite right, what should I say on the phone? I bought my laptop online.

i've tried twice and have thats pretty much what i have gotten, they either try and take off some of the specs like lowering the screen and such.... i think ill try one more time before i give in and pay full price

Yea, they always try to make you make your system crappy to fit your budget. This sucks.

Persistance friends, and different sales reps. But keep in mind it is easier to get the discount when you have already recieved the laptop and have the bargaining power to return it, rather than ordering.
stu

Try going through the whole process of configuring one with a sales rep, and if you can't get it any cheaper than on their site, tell him "I'd rather just buy it from the website, because I can do it on my own time and I will know exactly which components I am getting" or something along those lines. Remember, he/she wants the commission, so they might try to offer you a better price.

Hey guys.....Dell has gotten smarter. I talked to Ben Sweet (Ben Gray's rep) and he said that his power to take down the price was taken away by his supervisor because people were really abusing them.

That really sucks. Time to buy from internetishop.com.

Has anyone else tried?