I just joined your forum to seek support for my ACER Aspire 9503EWSMi laptop/notebook.
It is holding up pretty darned well, I bought it in 2005. The original HDD failed early in its life, but was covered by warranty.
I have since trained myself to keep and maintain spare backup HDD's and backup my info often. No problem there.
My recent problem is with the CD/DVD drive. It is an IDE slot loading Matshita UJ-845D and the driver version is 5.1.2535.0 dated from 2001.
I have tried uninstalling the driver and reinstalling it. I have also sought for a more up to date driver, but the system informs me that the installed driver is the most recent.
The problem that I am experiencing is that it doesn't read many DVD discs that are known good, although it does read some. It also will not write to ANY disc at all, regardless of the type or brand. I believe that I may be fighting two issues, one with the media (DVD discs) and one with either the Matshita CD/DVD drive itself or its driver.
I contacted ACER Support, but they wouldn't provide any assistance or advice of any kind and flatly refused to answer any questions because my unit is out of warranty. All they could tell me is to take it to a service technician.
Well, I guess that I am the technician and I would just like some advice and information.
What I would like to know is what replacement CD/DVD drives are available for this ACER Aspire 9503EWSMi notebook and where to purchase them. I cannot seem to locate a replacement that I can be certain of. Certain of it's physical dimension compatibility, electrical compatibility and software/firmware/driver compatibility.
I wouldn't mind ordering directly through ACER, but they won't discuss the issue because of the warranty expiration, so that closed that door for me. How do I go about determining where to order replacement parts?
To clarify, I do NOT know if there is anything wrong with the CD/DVD drive at all. It may be just fine, but I would like to know where I can obtain a replacement or an upgrade that will fit. I would like to be able to replace the drive and confirm that it is fine instead of spending many more hours troubleshooting the drivers and software and media. I have alreadybeen trying that for several months. I must get at least one thing confirmed before I proceed further. I have already attempted the driver options and testing different media. Unless I have simply been that unlucky with that part of the troubleshooting process, the only thing that remains is to rule out the physical CD/DVD drive itself.
I certainly appreciate anyone's cooperation and advice and I thank you all very kindly for reading my post.