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Acer 5560G

post #1 of 11
3/6/12 at 4:38am
Thread Starter 
Hello,

Experiencing somewhat of an oddity with a brand new Acer laptop (Model #5560G-SB448). Has AMD Quad CPU (A8-3500).

Replaced stock Western Digital HDD (750GB 5400RPM) with a new 500GB Seagate Momentus XT (Hybrid SSD/HDD).

BIOS detects both model and serial number. Using retail copy of Windows 7 Ultimate DVD, each and every time the OS attempts to initiate a shutdown, Windows hangs.

So tried MSDN copy of W7 Home Premium 64-bit and Momentus HDD, same problem.

Ghosted original stock OEM HDD, wiped partitions and tried installing Windows again. Both copies of Windows hang on shutdown.

Here is where it gets stranger, if I manually initiate shutdown after hang, upon reboot, OS continues install as if nothing happened. I can get Windows installed using this manual shutdown method BUT regardless of driver and Windows update, it will always hang on shutdown. As an FYI, have also updated BIOS and chipset drivers.

Replace HDD with ghosted image, initiate the eRecovery process and everything runs fine. HDD manufactuer doesn't matter; just how you load Windows does.

Thinking it was hardware-related, took laptop and replaced it with new one. Same thing happens.

Have opened ticket with Acer BUT I was hoping for your thoughts or feedback.
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post #2 of 11
3/6/12 at 12:30pm
sounds like ACPI issue. did you install all the chipset drivers from acer's website?
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post #3 of 11
3/6/12 at 7:04pm
Thread Starter 

Hello and thank you kindly for the request to help wink.gif

 

To address the first question, I have updated all drivers using the available resources under the "Support" section of the Acer website. I have done the same using the AMD website (as it uses the A60M chipset). Unfortunately, this hasn't mitigated the issue.

 

What I have done for the interim is loaded a copy of the eRecovery disks on my Momentus XT HDD. Trying to determine the differences between the Acer imaged version of OS versus the retail one. Found some additional Hot Fixes under the PQSERVICE partition that I will try applying to my other HDD, the Western Digital 750GB, that has retail Windows installed.

 

I'm positive that this is software-related and as this is my second new 5560G, positive that Acer knew about this during the initial deployment of the 5560G (how could they not?), patched it but failed to document.

 

One more thought, considered running WinDBG but as it hangs during shutdown, not sure if it would fully generate a .dmp file. So this leaves me with Windows Performance Analysis Tools.

 

Will keep you posted.

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post #4 of 11
3/29/12 at 10:59pm
Thread Starter 

I performed a comparison between the Acer OEM versions of Windows 7 Premium and the RETAIL version of Windows 7 Premium.

 

In regards to the files, 95% of them are identical until you get to .DLLs and .SYS files. There are simply too many that exist on the Acer OEM; many having to do specifically with AMD, ACPI & SATA.

 

I tried to hunt them all down, extract and install but this did nothing to resolve the issue.

 

So like I said previously, Acer knew this to be an issue and fixed it in-house.

 

Tinfoil hat aside, it's certainly a good way to ensure that one stays primarily with the Acer OEM build of Windows.

 

I worked around it by using several tools to remove the bloatware, redundant program and registry entries. Afterwards, I tweaked Windows performance and captured a snapshot of the OS in an optimal state.

 

As for Acer Support, they are willing to help fix it but for cost as it falls outside standard hardware warranty.

 

My advice; return the laptop if you can (I did) and if you are looking to purchase it, stay away until a patch is issued.

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post #5 of 11
4/8/12 at 12:35am

Hi. I had the same problem with the 5560G. I don't like oem installation from Acer, so I've decided to reinstall with a retail copy. After installation, windows hangs on shutdown o reboot, many attempts done, always the same result.

Here is how I've resolved the problem:

 

1) bios update to the latest version 1.15

2) disable ahci interface from bios, using IDE interface !!!

3) I've burned Windows 7 Home Premium amd64 several times, the first time on DVD RW, the second on DVD R, the last on DVD R with data verification after burn

4) installing the first two DVD leads to a Windows that hangs on reboot or shutdown: last DVD, after installed works fine, no system hangs on reboot or shutdown

5) after, I've re-enabled AHCI interface from bios to HD, windows detect ahci and install related driver

 

I hope this could be useful to your problem.

Best wishes, bye !!! :-)

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post #6 of 11
4/8/12 at 12:45am
Quote:
Originally Posted by jaguar68 View Post

Hi. I had the same problem with the 5560G. I don't like oem installation from Acer, so I've decided to reinstall with a retail copy. After installation, windows hangs on shutdown o reboot, many attempts done, always the same result.
Here is how I've resolved the problem:

1) bios update to the latest version 1.15
2) disable ahci interface from bios, using IDE interface !!!
3) I've burned Windows 7 Home Premium amd64 several times, the first time on DVD RW, the second on DVD R, the last on DVD R with data verification after burn
4) installing the first two DVD leads to a Windows that hangs on reboot or shutdown: last DVD, after installed works fine, no system hangs on reboot or shutdown
5) after, I've re-enabled AHCI interface from bios to HD, windows detect ahci and install related driver

I hope this could be useful to your problem.
Best wishes, bye !!! :-)

Nice tip

cheers ...
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post #7 of 11
4/9/12 at 1:29am

I've done another test, just to be sure problem is not on the hardware of the Acer 5560G: I've used and SD card to install Windows x64 (the same image of above), it is much more fast than installation from dvdr, even if my sd card is not high speed.

Note: the notebook does'nt boot from multicard reader, it's necessary to use and usb adapter for SD card.

 

This time without change bios setting of disk to AHCI.

 

Result: installation completed in about 15 minutes, everything works as it should be.

Anyway, installation process is the less part, to install all other drivers and a complete windows update, it takes more time than the installation, so I suggest to use some disk imaging software to save time between an attempt and another.

 

Good Easter monday to everyone

 

:-)

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post #8 of 11
4/9/12 at 3:16am
Good Easter Monday to you also smile.gif

cheers ...
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post #9 of 11
6/6/12 at 4:39pm

Hello, I'm trying to solve the same problem you had solved. I'm a bit confused on your steps. more specifically:

 

disable ahci interface from bios, using IDE interface !!! 

How do I reach the IDE interface and how do I disable ahci?

 

 I've burned Windows 7 Home Premium amd64 several times, the first time on DVD RW, the second on DVD R, the last on DVD R with data verification after burn

Does it really matter what windows CD I use?

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post #10 of 11
6/7/12 at 3:01am
Quote:
Originally Posted by lringham View Post

Hello, I'm trying to solve the same problem you had solved. I'm a bit confused on your steps. more specifically:

disable ahci interface from bios, using IDE interface !!! 

How do I reach the IDE interface and how do I disable ahci?


 I've burned Windows 7 Home Premium amd64 several times, the first time on DVD RW, the second on DVD R, the last on DVD R with data verification after burn

Does it really matter what windows CD I use?

. AHCI: you should have an option of using SATA or not, disabling SATA is the same as disabling AHCI in this case
. No, as long as the optical can read the content, makes no difference how you burn it

cheers ...
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post #11 of 11
6/8/12 at 4:51am

Hi, assuming that the burning process is successfull, teoretically there is not difference if you burn a dvdr or a dvdrw. Anyway if you want to be sure (and save time for installation) I suggest you to install from usb memory stick.

Disabling AHCI is only a precaution. Installation of windows 7 should work anyway.

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