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Headphones jack socket doesn`t work properly.

post #1 of 5
6/14/12 at 6:52am
Thread Starter 

I have problem with audio jack in my XPS M1710.The speakers works properly but when I plug my headphones the sound is only played in left speaker.When I unplug and plug again the jack connector the sound is in both speakers for a particular time.I think that the jack socket on motherboard is broken and I don`t know where can I buy another one which will be compatible with my broken one.The notebook is out of warranty.Here is the photo of this socket.socket.jpg

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post #2 of 5
6/14/12 at 6:57am
Quote:
Originally Posted by ciagus View Post

I have problem with audio jack in my XPS M1710.The speakers works properly but when I plug my headphones the sound is only played in left speaker.When I unplug and plug again the jack connector the sound is in both speakers for a particular time.I think that the jack socket on motherboard is broken and I don`t know where can I buy another one which will be compatible with my broken one.The notebook is out of warranty.Here is the photo of this socket.350x263px-LL-51007ca0_socket.jpeg

Is it always this way or it just started?

cheers ...
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post #3 of 5
6/14/12 at 7:55am

Hi ciagus

 

If you need to replace the mother board you can contact Dell Out of Warranty Repair and Spares support on : 1-800-288-4410.

 

However I would suggest you to check if the same headphones work on a different system. Try reinstalling the audio drivers using this link:

 

http://www.dell.com/support/drivers/us/en/19

 

Enter the service tag and operating system to narrow down the search for correct audio drivers.

 

Kindly reply with the results.

 

 

Satya

Certified Dell Community Professional

You can reach us at http://en.community.dell.com/

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post #4 of 5
6/14/12 at 9:53pm
Thread Starter 
Quote:
Originally Posted by DELL-Satya P View Post

Hi ciagus

 

If you need to replace the mother board you can contact Dell Out of Warranty Repair and Spares support on : 1-800-288-4410.

 

However I would suggest you to check if the same headphones work on a different system. Try reinstalling the audio drivers using this link:

 

http://www.dell.com/support/drivers/us/en/19

 

Enter the service tag and operating system to narrow down the search for correct audio drivers.

 

Kindly reply with the results.

 

 

Satya

Certified Dell Community Professional

You can reach us at http://en.community.dell.com/

 

 

Quote:
Originally Posted by qhn View Post


Is it always this way or it just started?
cheers ...


Since I bought this notebook(one year ago) I have the problem with headphones.I have also an old IBM T23 notebook and the headphones works correctly with it.I thought that the headphones are broken but the problem is only on my Dell XPS.I will try to reinstall audio drivers but I am at last sure that the audio socket on the motherboard is broken.I didn`t find such socket on the Tyco online catalogue.

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post #5 of 5
6/15/12 at 12:36am
Maybe you want to drop these people a mail

http://www.alibaba.com/showroom/notebook-audio-jack.html

cheers ...
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