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Qosmio X300 touchpad and mouse does not function

post #1 of 12
7/27/12 at 3:07pm
Thread Starter 

After I was recently reinstalling antivirus, something went wrong there and at some point cursor stopped on the screen without moving. Neither touchpad nor mouse were working. I tried to restart the laptop few times.. but result was the same - keyboard worked, but touchpad and mouse not. Though I am not an expert in using only keyboard I just managed to open control panel -> devices (where i can see attention marks in front of pointing device (I guess its touchpad) and mouse.

The problem is with only keyboard working i dont know how to point on them to restart drivers for them or anything like that. The problem might sound stupid, but I am really begging for help or any advice as I am currently abroad and cannot bring my laptop to any service.

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post #2 of 12
7/27/12 at 3:12pm
Quote:
Originally Posted by AlexPl View Post

After I was recently reinstalling antivirus, something went wrong there and at some point cursor stopped on the screen without moving. Neither touchpad nor mouse were working. I tried to restart the laptop few times.. but result was the same - keyboard worked, but touchpad and mouse not. Though I am not an expert in using only keyboard I just managed to open control panel -> devices (where i can see attention marks in front of pointing device (I guess its touchpad) and mouse.


The problem is with only keyboard working i dont know how to point on them to restart drivers for them or anything like that. The problem might sound stupid, but I am really begging for help or any advice as I am currently abroad and cannot bring my laptop to any service.

You can try:

1. disabling the antivirus, restart
2. go into safe mode and see if any differences
3. uninstall the keyboard and mouse devices in devices manager, restart the computer and see if Windows can re-install them for you

cheers ...
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post #3 of 12
7/27/12 at 3:23pm
Thread Starter 

i tried the safe mode - no changes

antivirus is disabled

i dont know how to access keyboard and mouse settings with only keyboard working ..as I sad i only managed to open control panel menu with devices listed or close it. What could I press on keyboard to go down and open sub-menus to to check the settings for mouse or touchpad ? I guess this is an extremely stupid problem :(

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post #4 of 12
7/27/12 at 3:26pm
any chances that you can get an USB (external) mouse? If not you might have to use the tab key to move around the fields

cheers ...
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post #5 of 12
7/27/12 at 3:45pm
Thread Starter 

thanx it was very helpful, but funny thing is that for either usb external mouse (which does not work) or touchpad all drivers seems to be installed and when i try to renew them or check is says everything is fine i tried to turn it off or on .. it should work but it does not :(

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post #6 of 12
7/27/12 at 3:48pm
which antivirus are you using? how about just removing it?

got a restore point prior to playing with the antivirus installation?

cheers ...
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post #7 of 12
7/27/12 at 3:54pm
Thread Starter 

Kaspersky Internet Security 2012 (was the one i was installing)

before it was installed the previous 2011 version

restore point? (eehm what do you mean?) can you explain this sentence in simple terms regarding the fact that im just a stupid female blushing.gif

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post #8 of 12
7/27/12 at 4:00pm
Thread Starter 

for the touchpad or usb mouse it gives mistake code 39.. but when i try to search the solution it does not search :(
 

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post #9 of 12
7/27/12 at 4:02pm
System Restore:

- Start ->accessories -> system tools -> system restore: here you can see the option to restore the system at an earlier time. Hopefully that Kapersky was smart enough to create a restore point before installing its newer version.

Kapersky: if the above does not work, I recommend removing the software all together, making sure everything functions properly before re-installing it. My personal choice would be just using Microsoft Security Essentials: simple, free and works more than fine comparing to paid software

No one is stupid around here smile.gif Welcome to NBF

cheers ...
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post #10 of 12
7/27/12 at 4:04pm
Quote:
Originally Posted by AlexPl View Post

for the touchpad or usb mouse it gives mistake code 39.. but when i try to search the solution it does not search sad.gif

 

I blame this error code to Kapersky update installation - not you, but the version itself causing some issue with the registry entries

cheers ...
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post #11 of 12
7/27/12 at 4:42pm
Thread Starter 

While writing this message I am crying of happiness: it works now !

I just deleted this antivirus :) such a simple solution. BIG THANX.. you are genius :)
 

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post #12 of 12
7/27/12 at 4:44pm
Glad to hear headbang.gif

cheers ...
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