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USB Drives not working... mostly? Please help!

post #1 of 25
Thread Starter 

I have a Toshiba Satellite A505 S6986. It's running Windows 7 64 Home Premium.

 

Was having computer problems (whole other story) so I reinstalled Windows. At one point the hard drive was completely reformatted so the partition doesn't exist anymore. We used a windows CD to do it. This meant I had to find a lot of the drivers myself - no big deal. It also means the computer is running faster than it ever has. Nice.

 

After the reinstall, everything is working great except for the USB ports. They do function - if I put an external hard drive in, it works fine most of the time, even though an error comes up to say the device is not recognized. But anything else I plug in, like my mouse, wireless keyboard, etc does not work and shows the same error.

 

Other plugs, like the HBMI are doing fine.

 

Here is what I have already tried:

 

--The BIOS is updated.

--The BIOS was reinstalled.

--I've run all the relevant driver installations from the Toshiba website, including the Intel Chipset driver setup.

-- I've uninstalled all USB ports in the device manager and restarted the computer. The same things happen.

-- I've turned everything off, unplugged the computer, taken out the battery, and let the computer sit for about 25 minutes. Nothing new.

 

Some other information...

 

The device manager is clearly doing odd things with the usb ports. It lists several USB Hubs (like 8 of them) and several "ICH9 Family USB Host controller" followed by a different number such as 2934 or 293C. The computer only has 3 ports.

 

Sometimes it also lists an "unknown device" there with the error 43, saying the device has malfunctioned and windows has shut it down.

 

Friend A says he believes it to be a hardware problem, because when he booted my computer in Linux through a CD, he was having the same problems. According to him, the drivers shouldn't matter at that point.

 

Friend B says he still believes it to be a driver problem. I've tried manually installing the drivers, but this is easier said than done. The Intel Chipset utitility is a lot of files with no indication of what goes where. My attempts to research this has been ineffective. Moreover, the interface for doing this is very contrary, and even when I think I am selecting something, it is not clear if it is actually being installed. No matter what I install or from where, when I check the driver afterwards it is always connected to the same drivers in the system32 file. I don't know if that's a renaming thing or part of the computer's unwillingness to let me update these drivers. I have spent hours trying to do that to no avail. It's not usually this difficult or complicated.

 

Well, that's it. What can I do?

post #2 of 25
post #3 of 25
Thread Starter 

Yes, that's the place. Except I got the one for the S6986, which is my model.

post #4 of 25
You want to give this charlatan approach a shot? winknudge.gif

. Power down your comp
. Remove battery, remove ac adapter
. Hold down the power button for about 40secs
. plug the ac adapter back on
. start the comp up
. test

cheers ...
post #5 of 25
Thread Starter 

Sure, I'll try it. Doing this one right now:

 

http://www.fixya.com/support/t10153334-not_recognize_external_hard

post #6 of 25
ok. Good luck smile.gif

cheers ...
post #7 of 25
Thread Starter 

Bummer. Both that and the charlatan approaches no worky.

 

Any other ideas? 

post #8 of 25
Sure. I personally would go through another clean installation, this time after Windows being loaded the first time I would go with the chipset driver first, leaving the WLAN driver out. When this is done I would go with Windows updates, via cable connect, and let Windows picking up all important updates.

Cross your fingers.

cheers ...
post #9 of 25
Thread Starter 

Thanks, will probably try that next.

 

On the other hand, I found directions in the Readme about how to install the chipset driver before the OS is in at all. I think that might be the ticket. Not sure why it should matter when it tells you how to do it after, as well. But I suppose that would guarantee it's on there before anything else.

post #10 of 25
Thread Starter 

There is also mention of this problem in the troubleshooting file, and Microsoft has a hotfix for it.

 

The catch is that it refers to other systems... http://support.microsoft.com/kb/921411

 

Would running this be a bad idea? Not much to lose, I don't think.

post #11 of 25
Quote:
Originally Posted by Threeleggedyoyo View Post

There is also mention of this problem in the troubleshooting file, and Microsoft has a hotfix for it.

The catch is that it refers to other systems... http://support.microsoft.com/kb/921411

Would running this be a bad idea? Not much to lose, I don't think.

This is one of the reason where I suggested installing the chipset driver first after the 1st load, then get all windows important updates.

cheers ...
post #12 of 25
Thread Starter 

Well, we tried re-installing Windows again, this time with the chipset drivers as part of the installation CD. Still no dice. A couple more possible fixes remain...

 

1) Try the hotfix.

2) Try the instructions for loading the chipset driver before installing the OS at all. I'm not sure how that is possible, but ok.

3) Try getting a copy of a CD with the original partition information on it and doing it that way.

 

At the moment, I'm so tired of the whole thing that I finally took it into the shop. Pretty cool place in town charges a $50 flat rate and doesn't charge anything unless they are successful fixing it. So hopefully that works. The guy agreed to let me know how he fixed it if he is successful so that I can do it again myself if I ever need to reinstall Windows again. I will let you all know how he does it if he figures it out.

post #13 of 25
sad.gif Let wait and see what's the shop says. Good luck

cheers ...
post #14 of 25
Thread Starter 

Well, back from the shop and no progress.

 

It's a pretty cool place. $50 flat rate and if they can't fix it, no charge. So at least I'm not out any money.

 

The technician's vote is something with the motherboard. He thinks this is likely because he ran into the same problems no matter how he accessed the usb. But he agreed that it's just plain weird that this happens when the drives still pick up external hard drives.

 

He did say that I might be able to replace the usb ports themselves - in the case of my computer model they are not soldered onto the motherboard. But he thinks it is probably a motherboard issue.

 

Hardware problem is sensible except for that ability to do external drives... plus I don't see why anything would have physically given out all the sudden. Odd...

 

I was thinking about taking it to another shop tomorrow before I leave town for the week, but I just don't know. I am very short on cash at the moment so this is bad timing, and I'm reluctant to spend money on anything that might not work. If I knew something would work and what it would cost ($50 sounded nice) I might go for it.

 

Part of me can't shake the feeling that if I just hadn't wrecked the partition, I'd be ok. I could get the partition CD from Toshiba for $30. That might not sound like a lot, but right now it is.

 

I think tonight I'll try the hotfix. That probably won't work. Then I'll try the "install the chipset PRE os thing." I'm not even sure how that's possible, but it's there in the instructions. Nothing to lose.

post #15 of 25
I tend to agree with the shop that the USB ports are bad. It is rare, but not abnormal. I had one system (Gericom) where the USB were bad. I had to take the darn thing apart, applied new soldering to the USB area and it worked further until I donated the system to a school

cheers ...
post #16 of 25
Thread Starter 

I guess I could still try replacing the usb ports themselves. It doesn't need any soldering. I'm not sure where to get them or how to know they're the right ones though.

 

 

 

Here is what the chipset drivers say about installing BEFORE the os. Can you make heads or tails of this? I'm lost.

 

If it's not different than installing the drivers WITH the os, then don't bother. But if it is...

 

 

 

 

 

************************************************************
* 8F.  INSTALLING THE WINDOWS 7* INF FILES PRIOR 
*      TO OS INSTALLATION
************************************************************
The simplest method for installing Windows? onto new hardware is to
start directly from the Windows product DVD with an answer file called 
Autounattend.xml. Boot the computer with the Windows Setup media in the 
DVD drive and the configuration set available on an external drive. 
By default, Windows Setup searches all removable media for an answer 
file called Autounattend.xml. Autounattend.xml must be located at the 
root of the removable media.
 
The answer file enables you to automate all or parts of Windows Setup 
Includeing adding INF files. You can create an answer file by using Windows
System Image Manager (Windows SIM).
 
Microsoft* published a Wndows Automated Installation Kit(WAIK) 
(Must be the windows 7 version) which facilitates creation of answer files 
and image creation for unattended installs of Windows 7 with tools such as Windows SIM
 
To create a configuration set you will need:
Windows System Image Manager (Windows SIM) installed on a technician computer.
An authorized copy of a Windows Vista? product DVD.
Chipset device driver .inf files.
Access to a network share or removable media with sufficient storage space.
 
1. Create a New Answer File
(In this step, you define basic disk configuration and other settings that are required 
for an unattended installation.)
A. On your technician computer, insert the Windows 7 product DVD into the local 
  DVD-ROM drive.
B. On the desktop of the technician computer, navigate to the \Sources directory
  on your DVD-ROM drive. Copy the Install.wim file from the Windows product DVD
           to a location on the computer.
C. Open Windows SIM. On the desktop of the computer, click Start, point to 
           Programs, point to Microsoft Windows OPK (or Windows AIK), and then click 
           Windows System Image Manager.
D. On the File menu, click Select Windows Image.
E. In the Select a Windows Image dialog box, navigate to the location where 
  you saved the Install.wim file, and then click Open.
Note:  
A warning will appear that a .clg file does not exist. 
Click OK to create a .clg file. 
If there is more than one Windows image in the .wim file, you are prompted
to select the Windows image to open.
F. On the File menu, click New Answer File.
2. Create a Distribution Share
(In this step, you create a distribution-share folder on your technician computer. 
The distribution share will store out-of-box drivers, applications, and any resource 
files needed for your custom installation.)
A. In Windows SIM, in the Distribution Share pane, click Select a Distribution
  Share.
B. Right-click to select Create Distribution Share.
C. The Create a Distribution Share dialog box appears.
D. Click New Folder, and then type a name for the folder. For example 
  "C:\MyDistributionShareClick"
E. In the Distribution Share pane, the distribution share folder opens. 
  Windows SIM automatically creates the following folder structure.
C:\MyDistributionShare\$OEM$ Folders
C:\MyDistributionShare\Packages
C:\MyDistributionShare\Out-of-Box 
3. Add Drivers and Applications to Distribution Share
A. In Windows SIM, on the Tools menu, select Explore Distribution Share.
B. The Distribution Share window opens.
C. Copy your device driver files (.inf) to the Out-of-Box Drivers folder.
1. Create subdirectories for each driver. For example, 
  create directories "Chipset" and "Video" in the Out-of-Box Drivers 
  folder.
D. Close the distribution share folder.
4. Add a Device Driver to the Answer File
(In this step, you add an out-of-box drivers (.inf) path to your answer file.)
A. In Windows SIM, on the Insert menu, click Driver Path, and then click Pass 1
  windowsPE. 
B. The Browse for Folder dialog box appears.
C. Select the driver path to add to the answer file, and then click OK. 
  For example, "C:\MyDistributionShare\Out-of-Box Drivers\Chipset"
5. Validate the Answer File
(In this step, you validate the settings in your answer file and then save them to a file.)
A. In Windows SIM, click Tools, and then click Validate Answer File.
B. If the answer file validates successfully, a "success" message appears in the
           Messages pane; otherwise, error messages appear in the same location.
C. If an error occurs, in the Messages pane, double-click the error to navigate
           to the incorrect setting. Change the setting to fix the error, and then 
           revalidate the answer file.
D. On the File menu, click Save Answer File. Save the file as Unattend.xml.
6. Create a Configuration Set
(In this step, you create a configuration set that will gather all of the resource files 
that you specified in your answer file into one location.)
A. In Windows SIM, on the Tools menu, select Create Configuration Set.
B. The Create Configuration Set window opens.
C. Specify a destination location where you intend to publish the configuration set
D. Select a removable dirve such as a USB flash drive (UFD), and then click OK.
7. Deploying a Configuration Set Without a Network
A. Turn on the new computer.
B. Insert both the removable media containing your configuration set and the
  Windows 7 product DVD into the new computer.
Note: When using a USB flash drive, insert the drive directly into the 
                      primary set of USB ports for the computer. For a desktop computer, 
                      this is typically in the back of the computer.
  C. Restart the computer by pressing CTRL+ALT+DEL.
Note: This example assumes that the hard drive is blank.
E. Windows Setup (Setup.exe) begins automatically.
F. By default, Windows Setup searches all removable media for an answer file 
  called Autounattend.xml. Autounattend.xml must be located at the root of the 
           removable media.
G. After Setup completes, validate that all customizations were applied, and then
  reseal the computer by using the generalize option
 
    For more information about Windows Server 2008 answer 
    files and unattended installations, please refer to the 
    Windows Automated Installation Kit (WAIK) User's Guide.
post #17 of 25
It is just bla bla bla talk for system administrators when rolling out OS installation / update to a bunch of computers. Just install OS the normal folks way tongue.gif

cheers ...
post #18 of 25
Thread Starter 

Well I've already installed the OS and gone straight to the drivers. I'm wondering if this is different... or if I could even do it?

post #19 of 25
No difference, this is from a system administrator point of view at our office winknudge.gif

cheers ...
post #20 of 25
Thread Starter 
Quote:
Originally Posted by qhn View Post

No difference, this is from a system administrator point of view at our office winknudge.gif
cheers ...

Ah ok. Thanks.

 

Good news! While I haven't yet fixed the problem, at least I have found a halfway-decent workaround.

 

I am using Synergy through the network to use USB devices (well, mouse anyway) through another laptop in my home. Obviously not an ideal solution, but at least it makes things functional.

 

I guess that will at least hold me until I can afford to get a new desktop or sink more money into trying to fix this thing.

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