Worse Customer experience ever
After buying a 1,500 euro SONY VAIO VPCZ11X9E beginning of 2012, I thought at least I would be able to use the laptop for a year or so without major issues. However, within the first six months: I had numerous blue screen failures, HDMI connection was malfunctioning, battery occasionally did not charge properly, NVIADIA card had failures etc. Although I sent SONY detailed screenshots of all these along with the laptop twice for repair (with whatever this means for a business user to transfer settings to another laptop), the reply was “it works fine, it’s a software compatibility issue” and anything to avoid their responsibilities. Not to mention that the first time I received the laptop back with still installed checking softwares and the second time with 40GB of testing temporary files (as a result putting back my own files was a challenge) and an invoice in Polish which issued even before I bought the laptop (of course I never got a reply what this is).
The highlight was when I made the mistake to take the laptop on a business trip. The screen went black and I had to use a VGA cable to connect the laptop to any TV I could find in my hotel or companies I visited for 2 weeks...
Needless to say that SONY handled this issue in a way that I have never experience in the 15 years I use laptops, I spend days and days to test, communicate, transfer files and settings etc. which makes it pretty easy for me to say: this is the worse customer service experience I have ever experienced and at least for me I wouldn’t get a SONY VAIO again even if I get it for free!
