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ASUS G-74SX optical drive

post #1 of 21
12/13/12 at 11:29am
Thread Starter 
Up until about a month ago, drive was working flawlessly...when inserting a movie disk (havent watched on for about a month) I would get the window asking what I wished to do ie Play movie, etc and the movie would commence.
Today, tried the same thing..Green light for optical drive flashes for about2 mins then goes off...Cleaned the laser eye, DVD is new and works well in other laptop...uninstalled the optical drive and rebooted.. Device and driver re-installed....Dont know what in the heck could have happened to it..ideas..The laptop is about a year old..Oh yes, I also did a restore back to about 3 weeks ago..no change..
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post #2 of 21
12/13/12 at 8:21pm
Can you swap with another optical drive from the other notebooks and try it out?

cheers ...
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post #3 of 21
12/14/12 at 3:33am
Thread Starter 
I suppose I could try that, but as a later resort..Figuring it had to be a settings screw up or something caused by a program or program deletion or update as I really havent done anything to it
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post #4 of 21
12/14/12 at 3:42am
I can see that the asking for which program to be used when loading up a disk content be attributed to some software malfunction, but just the light coming on and no activity is not pretty

cheers ...
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post #5 of 21
12/14/12 at 5:21am
Thread Starter 
When going into device manager, the optical drive is listed and noted as "appears to be working correctly..however, when looking under my Computer, DVD drive is not listed
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post #6 of 21
12/14/12 at 5:17pm
I'll for for the hardware swap tongue.gif

cheers ...
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post #7 of 21
12/14/12 at 5:23pm

Hardware and software！

Hardware 

1. Motherboard have some problems.

2. Optical drive have some problems.

 

software

Maybe you need update your BIOS or burner software. 

 

If your optical drive have trouble, you can purchase the replacement dvd for your G74SX laptop.

http://www.laptop-optical-drives.com/asus-g74sx-series-24x-cd-8x-dvd-rw-dl-drive-burner-p-30022.html

 

The other trouble, I do not know how to do? 

Good luck.

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post #8 of 21
12/15/12 at 2:17am
Thread Starter 
Still three months left, so have notified ASUS about current symptoms and they claim they will respond in 48hrs or so...push comes to shove, these guys will get the opportunity to fix it first...lol
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post #9 of 21
12/15/12 at 3:36am
Good to hear Gene. Good luck with Asus Support.

cheers ...
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post #10 of 21
12/15/12 at 3:49am
Thread Starter 
You know, I have 3 newer laptops in use in the house , plus two older ones which I drag out and work on sometimes (both of which are 10 yrs or so old) and I have never had an optical drive failure before..and this on a 9 month old machine..Sure hope these guys dont jerk me around
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post #11 of 21
12/15/12 at 3:53am
ASUS Support should be good. They are really coming around and getting better this year

cheers ...
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post #12 of 21
12/20/12 at 4:54pm
Thread Starter 
Got an RMA number and sent off in parcel post to repair center in Ontario, Canada
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post #13 of 21
12/21/12 at 1:01am
he he he headbang.gif

cheers ...
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post #14 of 21
12/21/12 at 4:00am
Thread Starter 
Quote:
Originally Posted by qhn View Post

he he he headbang.gif
cheers ...

Curious as to why you found my returning the laptop humorous???
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post #15 of 21
12/21/12 at 9:04am
Not at all Gene. The remark was for a quick service reply from Asus, congratulating them ... headbang.gif

smile.gif

cheers ...
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post #16 of 21
1/4/13 at 10:49am
Thread Starter 
Asus received the laptop on Christmas eve and today got word that it is being shipped to me via Purolator..not too bad of a turnaround considering it was holiday season..Just hope the problem is rectified and nothing else was screwed up...
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post #17 of 21
1/8/13 at 2:35am
Thread Starter 
Checked the Purolator update..laptop was in transit this morning from a city 3 hours away (2:30am), so should be in town about now...probably get it either today or tomorrow...
Although backups to data were done, hopefully they did screw with the HD and restore it...makes for a lot of extra work with just the updates...
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post #18 of 21
1/9/13 at 2:42am
Thread Starter 
My baby back home..they never screwed with the HD and the optical drive works...cant ask for more than that
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post #19 of 21
1/9/13 at 5:08am
No hardware replacement? Just works like magic?

cheers ...
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post #20 of 21
1/9/13 at 5:51am
Thread Starter 
no it wasnt magic, they replaced the optical drive..lol
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