Asus WORST-EVER customer support

Asus has the worst after-sales customer support in the history of customer support. Do yourself a favor and test it yourself BEFORE buying. You'll see.

The thing with Asus is that their customer service is essentially a chat window. The telephone number they provide doesn't even include RMAs in their menu - I tried a different option just to speak to somebody and I waited over half an hour, hung up.

Everytime I used the chat I was made to wait forever. You wait an hour for your turn, then the rep says Hi, how may I help you? then  disappears. He'll come back every 7-10 mins, drop a line, disappear. This happened many times, all the reps do that. They must have 10 chats open at the same time or more. So between asking for an RMA number, then being sent an email without the attachment I needed (a form to fill out), waiting for my turn again, getting somebody else to send the file, it took over 3 HOURS of my day. Just to get an email with a RMA number, with the proper attachment. That should take 3 mins, not 3 hours and they make you wait like that because they know your hands are tied. 

I complained, never got a follow-up. They could care less.

When sending my notebook for repair, I wrote down on the form that I'd like the technician to call me. He never did. Now they're sending it back but the email I got doesn't bother to mention the carrier name and tracking number.

I don't know in what condition my notebook will get back to me yet, but that's not the point. You can't talk to a real live person who will take the time to listen to you and give you personalized service. That's a problem.