A disturbing trend on this board...
I don't want to offend anybody here but I find this complete distrust of customer service disturbing. You trusted them enough to buy their product, but you regard CS as clueless/deceiving/useless. It may not apply to THIS particular case but I've seen this alot:
CS says this. What do you complete strangers think? Are they lying?
I posted this problem in ten different threads. I reformatted/reinstalled like you said, but the problems still there. It seems you guys are stumped. Please help me, my machine has been down for a month now.
I've asked everyone but my priest for advice on this. Oh, yeah, and those inept lying bastards at CS. Why call them? Noone is helping.
I know you guys are all trained AW techs. I'm too shy/scared to call CS, please help me out.
People, there are dudes on call 24/7 via a toll free number paid by the company that designed and built your laptop for the express purpose of answering your questions. Sometimes they are misinformed, yes. But in no way are they to be mistrusted right off the bat. IMHO, I'd still go to them first and have a decent enough amount of faith in their answers.