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Cracking Monitor Hinge - Page 7

post #121 of 636
7/10/04 at 3:39am
I agree. I just wonder why some emachines tech people say they've never heard of this problem....I'm sure they're getting swamped with calls/emails
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post #122 of 636
7/10/04 at 3:56am
I think that's a load of BS personally. I can't imagine they haven't had some kind of meeting on the issue. If the 20+ ppl on the forums that have said they called actually did, and lord knows how many other ppl called, they would have to know about the issue. I would definetly call BS on them if i were talking to them. I have only E-mailed so far, i'm going to call very soon. However i won't RMA until there is a fix, doesn't make sense, and only adds to the problem because then they'll have to deal with both computers as opposed to just my one.
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post #123 of 636
7/10/04 at 10:14am
Quote:
Originally Posted by curtisdr
Very strange. I know for a fact that the status was "DEVO" (replacement) since at least 7/4/04 at my local BB. This is making me wonder if the repair/replace status is different for each BB. Any ex-Best Buy folks out there?

Also, what Toshiba did you get?
I think the status is different for each store because last week when I went to the other one near me they didn't even give the option to swap it out, he said it is their store policy to fix it, so I am not sure. When I got the Toshiba, the guy was surprised to see that the status was changed because he remembered me from the other day when I was asking about exchanging it for a different model since they didn't have the M6809 in stock any more.

I got the Toshiba A55-S326, it has the new (Dothan) 1.6 P-M processor. I know it has the intergrated graphics but when I bought the eMachines I thought I would play games on it and never did, so to me it is no loss. So far I really like it, it seems pretty fast in some cases faster than the eMachines (at least to me), although I do miss the widescreen.
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post #124 of 636
7/12/04 at 3:54pm
Just called corperate.....and the lady who answered (on first ring no less, was very supprised it went right to a person) said they weren't issuing any sort of recall, and that they weren't looking into the problem on THIS series of Notebook's, but it was being looked into on other models (she just said older ones). In any case i reported the problem, she wasn't to interested to hear ANY details on it, i just said i had a crack on my 6805, she took my name + number and that was it. She said they WERE NOT issuing RMA's on this notebook, but that could change.

Bassically i think she's full of you know what. There has to be others calling in about this. If any of you haven't called, please do so, takes all of 1 minute.
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post #125 of 636
7/12/04 at 4:18pm
I called and got an RMA and the box came on Friday. Do you think they will return it without fixing it or repair it and return it. I am taking maney bets right now, the lines are open!!!
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post #126 of 636
7/12/04 at 7:39pm
Regarding "looking into the issue on older models...", I'd say any of the models based on this case would have the same potential problem. Both eMachines models (6805 and other) on display at my local BB have the crack. I'd venture to say, based on the lack of a coherent message from eMachines, that the new ones (6810, 6811) will most probably have the same problem. I guess we'll find out soon enough once the M6810 hits the shelves.
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post #127 of 636
7/12/04 at 10:37pm
The "DEVO" status should be the same for all stores. If they make a change, it might take a day or two for all stores to update (it shouldn't though). I will check on this model tomorrow and see what the status is. I do know that the 6809 is most likely being discontinued, either already, or very soon. None of the stores in my area have many in stock, and aren't getting any anytime soon.

Also, our store doesn't have a problem with exchanging hard drives, between a broken laptop and a new one, as long as they are both the same model laptop and hard drive. I'm not sure if we are supposed to do this, but we do anyways. I've never seen a rule against it. Your store probably didn't want to do it becasue there is normally a charge for this service, and all they see are dollar signs.
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post #128 of 636
7/13/04 at 2:48am
Well I got a crack on the left outer hinge. Sent email to tech support at emachines and they basically told me, "Sorry about your luck" and

<quote>
The resolution that I have is to have the casing replaced. Your eMachines notebook has the Arima Notebook 6805/6807 case manufactured by Arima. You may use this information to search for a case for your notebook.
<end quote>

How in the f@#k would I know how to replace a notebook casing?

I have the best buy 3 year warranty but so far none of the best buys in my area have the m6809 in stock. So I think I will just wait and then exchange it when something comes in stock or a better one is available.

This is the only problem I have had. Otherwise this laptop has been nothing but awesome!
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post #129 of 636
7/13/04 at 4:47pm
I personally don't think emachines will do anything about this issue....they are gonna lose waaaay too much money. I know it sux to say but I think it's the honest truth. I just got my RMA box in but I think they are gonna get it and just send it back unfixed. My crack is getting worse and it makes this loud cracking noise everytime I open the lid. This is the worst experience I've ever had with a major computer company.
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post #130 of 636
7/13/04 at 4:57pm
I am sending mine in today as well, I got my box the other day. I will post the results here.

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post #131 of 636
7/13/04 at 5:01pm
I also had the crack develop on the left hinge.

Two words for a simple fix: SUPER GLUE!

Worked for me. Has kept the crack from spreading for two weeks now.
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post #132 of 636
7/13/04 at 6:19pm
you think emachines will take it back with superglue all over it? No Way
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post #133 of 636
7/13/04 at 11:43pm
Well, the 6809 is no longer being carried by Best Buy. Once the current stock is gone, it's gone. The 6805 is still being carried. Both are replaced if you take them to Best Buy with a defect. After the 14 day return policy, if they don't have the same model in stock you can either get a store credit in the amount you paid for your laptop, or a similar model and pay the difference if it is more expensive than what you paid.
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post #134 of 636
7/14/04 at 11:45am
I wish I would have known about the instore credit option. I would have gladly went that way instead of swapping for a new one.
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post #135 of 636
7/14/04 at 2:15pm
Quote:
Originally Posted by zack
Well, the 6809 is no longer being carried by Best Buy. Once the current stock is gone, it's gone. The 6805 is still being carried. Both are replaced if you take them to Best Buy with a defect. After the 14 day return policy, if they don't have the same model in stock you can either get a store credit in the amount you paid for your laptop, or a similar model and pay the difference if it is more expensive than what you paid.
Unfortunately, I asked about getting store credit since they didn't have any in stock to swap out and they wouldn't let me do that. They said I had to swap it out for a different one, this was from a manager.
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post #136 of 636
7/14/04 at 9:53pm
does anyone know how much credit they give you if u return the 6809 for the instore credit. what i mean is that i bought it for 1649.99 but then i sent in the $250 rebate so does best buy give me 1649.99 credit or 1399.99. if they give me 1649.99 doesnt that mean that i made a profit? just a thought. i still love my 6809 but now both of my hinges are cracked.
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post #137 of 636
7/16/04 at 2:45am
bump
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post #138 of 636
7/16/04 at 12:39pm
That's a very good question. Personally, I'd find it hard to believe that they would give instore credit for just the reason you pointed out. It would be too hard to keep track of the rebate issues. If you did get credit, you would also be able to cancel your ESP and get back any of the residual value.

P.S. I am assuming zack was talking about those folks with the BB ESP.
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post #139 of 636
7/16/04 at 2:31pm
Quote:
Originally Posted by curtisdr
That's a very good question. Personally, I'd find it hard to believe that they would give instore credit for just the reason you pointed out. It would be too hard to keep track of the rebate issues. If you did get credit, you would also be able to cancel your ESP and get back any of the residual value.
Well, in order to send in the rebate you must cut off the bar code. They'll notice this obviously and most likely dock you the amount...
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post #140 of 636
7/16/04 at 7:10pm

Warranty service on cracked hinge was awesome

I've read many posts about the cracked hinge and was really surprised I was not alone. My friend got the same laptop and it happend to him as well.

I bought my emachine m6805 notebook back at the end of february and low and behold about a couple months later I noticed a crack on the back left hinge.

I called up emachine and was put on hold but it was a bearable hold unlike Dell was. I spoke to someone who spoke english and explained my situation.

He gave me no hassel, no questions and said that he would send out a shipping box with all the materials I needed to ship my laptop back to emachine for warranty work.

Two days later I received a nice cardboard box, fully padded with packaging instructions and Fed EX tracking slip already filled out for me to slap on the box when shipping it back. The foam is perforated into strips that you tear out depending on the size of the laptop.

Next day I shipped it out and 3 days later I got my laptop back in mint condition.

I believe it took about a week from calling to getting my laptop back.

I was absolutely impressed with the customer support I received. I also bought the Best Buy plan and regret that I did. I would have rather have gone with the Emachine extended warranty for service like that.
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