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Cracking Monitor Hinge - Page 11

post #201 of 636
8/19/04 at 7:44pm
They replace almost the whole top of the LCD, if not all. How do I know? When I got it back, I got a new "e".
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post #202 of 636
8/20/04 at 5:30am
That's odd...the first rep that I talked to said to call back in a week and he gave me a case number. After waiting a week, I called and explained my situation. Well, this time, without taking any info from me, he just told me the other rep put me on the waiting list and that I would be contacted. So why did the first one tell me to call back...?

And what if I'm not home when they're trying to contact me?
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post #203 of 636
8/20/04 at 5:36am
The entire bezel (back LCD cover including the hinge covers) is one piece, so they would have to replace it all. Buh bye scratches when your hinge covers get replaced
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post #204 of 636
8/20/04 at 5:39am
It has been about three weeks since my first call too.
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post #205 of 636
8/20/04 at 6:52am
I was on the list only since Aug. 14th. I called yesterday after reading the Anacondas last post(#199). The guy I was talking to had to put me on hold four times then oddly eneough claimed he just then recieved an e-mail regarding the parts and how to handle the situation, then he issued me my rma#.
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post #206 of 636
8/20/04 at 2:45pm

They are slipping

After reading about the fast response, I called to get a return box. On the 3rd day, they tell me that 'something went wrong, it has been escalated, and it will be sent soon'. I'm getting close enough to the time when I MUST have the thing with me for work that I'm starting to look for a replacement.

So, anyone else noticing a real slow response time from these people, and once again, are these cracks merely cosmetic or must they be fixed?
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post #207 of 636
8/20/04 at 2:54pm
So should I call them back?
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post #208 of 636
8/20/04 at 5:18pm
Quote:
Originally Posted by Nhatters
So should I call them back?
I think you should call them again. It can't hurt. They are sending me a box, I don't see why they wouldn't send you one. I believe that depending on who you talk with might make a difference as some techs seem to go a bit more out of thier way to help than others.

I will let you know how long it takes to get the return box....Called 8-19
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post #209 of 636
8/20/04 at 5:34pm
Yay! The rep is setting it up for me now!


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post #210 of 636
8/20/04 at 7:08pm
Quote:
Originally Posted by komputers stink
So, anyone else noticing a real slow response time from these people, and once again, are these cracks merely cosmetic or must they be fixed?
I'll say it calmly: They are cosmetic...there, phew...
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post #211 of 636
8/22/04 at 7:45pm
Hey all, I can now happily (...yeah, right... ) announce that I have joined the ranks of the cracked hinges. I've only had my 6809 for a single month (two weeks of it getting an RMA which did absolutely NOTHING - if you want to know more look up my game problem thread under tech support) and, just getting back from vacation, I open my laptop up, use it for a second, and close the lid. Just as I start to close it... *crack*. Like everyone else says, it does only appear to be cosmetic, nothing's loosened up on me. However, when I close it, the crack does tend to seperate slightly when I apply pressure to it... oh well...

Later...
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post #212 of 636
8/22/04 at 10:21pm
Not to be rude, but in no way is a stress crack cosmetic (which this is.. a stress crack).
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post #213 of 636
8/23/04 at 1:04am
Well in this case it essentially is. The hinge cover ended up being the wrong size for the hinge.
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post #214 of 636
8/23/04 at 10:23am
... which then causes a stress fracture, which will eventually weaken the whole hinge system. If something breaks becuase it is being stressed like that, its not cosmetic..

Also- why was there never a full recall? Essentally, every laptop made is flawed, and it was allowed to go on....
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post #215 of 636
8/23/04 at 4:47pm
Anaconda,

Any possibility we could get a picture of the hinge internals? As in, how does the metal hinge attach to the lcd screen? I know the hinge as it attaches to the notebook body is metal on metal.
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post #216 of 636
8/23/04 at 5:25pm
I'll see if we can, but we'd probably have to pull apart one of our notebooks here to do that. I'll ask.
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post #217 of 636
8/23/04 at 7:32pm
Quote:
Originally Posted by Divine_Madcat
Not to be rude, but in no way is a stress crack cosmetic (which this is.. a stress crack).
Think of it this way. The problem lies in that there was actually stress on the plastic, which of course there shouldn't be. Once it cracked, the stress was relieved and the metal hinge began to work in the way it should, taking all the stress.
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post #218 of 636
8/23/04 at 9:05pm
Quote:
Originally Posted by kooloser
Think of it this way. The problem lies in that there was actually stress on the plastic, which of course there shouldn't be. Once it cracked, the stress was relieved and the metal hinge began to work in the way it should, taking all the stress.

Perhaps, but something that is broken like that has had ALOT of stress on it... its now prone to break with less stress, becuase the material has been weakened.

And just becuase it has broke from stress, does not mean that it still inst under stress... if anything, it will be more suseptable to stresses... Once something is broken, it will never be as strong as it originally was, which leaves it open to future failures....
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post #219 of 636
8/23/04 at 9:44pm
Quote:
Originally Posted by Divine_Madcat
Perhaps, but something that is broken like that has had ALOT of stress on it... its now prone to break with less stress, becuase the material has been weakened.

And just becuase it has broke from stress, does not mean that it still inst under stress... if anything, it will be more suseptable to stresses... Once something is broken, it will never be as strong as it originally was, which leaves it open to future failures....
That's why eMachines replaces them with the proper hinge covers. Remember, it is not the hinges that are breaking. It is the hinge covers. These covers are not supposed to have any purpose at all except to hide the hinge mechanism. The problem is, they were made too smal, and the hinges were rubbing and pressing on them, causing them to crack. The new parts eMachines is now replacing them with are big enough to keep this crack from occurring again.
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post #220 of 636
8/24/04 at 3:49pm

What is the return label?

Is it the little FedEx thing that you write your address on? And you stick it over the original label that was on the box?
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