The issue is confidence in a company you have yet to buy from.
From my perspective... I wanted a few quick answers (in writting) so I could make my final determination between two companies.
I waited an extra day for Hypersonic... It took 2 days.
The way I perceived it was that, if sales doesn't respond in a timely manner... what am I to expect from technical support?
|Too bad that something so small should cost you a tweaked, burned in, no-dead-pixel'd system. Really makes me wonder why you guys didn't just call. Ah well, your loss.
I guess you can tell me I looked at it "wrong"... but in this case, it just meant that almost $5,000 went to someone else. (So I'd argue that it is "their loss".)
I never felt right about buying "insurance" to guarantee something I expect (a perfect pixel screen). So I was pretty sure I'd get an imperfect one... but that isn't why I didn't buy from them.
Also, they were more expensive.
Another issue was that their systems take longer to ship (usually longer then they originally state if you belive quite a few of the posters on this fourm).
As for the burn in... that's a good thing they do (along with the Arctic Silver), but if something goes wrong, how long until they respond to my email?
The reason I didn't call was because before making a purchase of this size, I would like to get a few of my answers "on the record". Also, in this case, it was a Wednesday before their business hours when I made the request. They got back to me after hours on Friday night. I went with PC Torque on Friday afternoon.
... all that said, I'd still buy from them in a second. It came down to two and was pretty much a coin toss... those "small" issues were what made the difference.