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Phases @ Alienware.com - Page 2

post #21 of 68
2/6/05 at 10:54am
Ive been in phase 8 for about a week now!!!
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post #22 of 68
2/7/05 at 12:34am
YEA! I just made it to phase 2 biatch*s! I ordered yesturday ;]
-Newman
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post #23 of 68
2/7/05 at 1:11pm
Newman i feel sorry for you, your in Phase 2 ,yur gonna be waitin a very long time for your computer !!!
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post #24 of 68
5/18/05 at 10:08am
I ordered a week ago,paid in full with a wire transfer and I'm still haven't moved from phase1 .I'd rather they didn't employ a phase system if they're not going to update it as it's very fustrating watching nothing move from one week to the next.

Hopefully what everyone says about the phases being inaccurate is true.I certainly don't mind 3-4weeks of waiting but after that I'm going to die of anticipation.

Nice forum by the way.

Vision.
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post #25 of 68
5/18/05 at 12:12pm
Joy Division:

It would be a good idea just to call Alienware and make sure the billing went through correctly.

Congrats on your purchase.
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post #26 of 68
5/18/05 at 1:00pm
and...


to NBF www.AlienwareForums.Com
Joy Division, glad you enjoy the forum!.
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post #27 of 68
5/19/05 at 8:32am

Thanks for the welcome lads.

So I moved to phase 2 yesterday but then realised I'd forgotten to add the DVD-RW drive so it's back to phase 1 for me.HAHAHA.

Oh well,the best things come to those who wait.Or so I keep telling myself.

Mind you I'm a sucker for an irish accent,so maybe there was something freudian going on there.

Vision.
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post #28 of 68
5/20/05 at 11:06am
you will get through man, i think the longest wait is when FedEx delivers it. Mine is on it way right now!!!!
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post #29 of 68
5/26/05 at 9:05am

Well I'm very dissapointed in the service.

I've now been on phase 2 for 2 weeks.Someone finally rang me yesterday to tell me my bank hadn't wiretransferred the full amount.Apparently the bank had taken their fee out of the final payment depite me expressly telling them not to.
I accept this is not Alienwears fault,but I rang them the day after to check they'd recieved my payment and they said yes it'd be authorised in 4 days.Why does it take a further 2 weeks for anyone to discover theres a problem.Irrespective of that I still find it somewhat amazing that you deem it necessary to delay a £1700 order over a £21 discrepancy.As a retailer who runs his own business I can guarantee you that if I was to conduct my concern in a similar fasion I would be bankrupt within the year.
Hopefully Neil will come good for me and deliver on his promise of 15 days from yesterday.We shall see,I'm certainly not holding my breath;as I've still not moved from phase 2 despit all my correspondance.
I wonder if the U.S customers would put up with this lack of expediency.
One slightly discouraged customer.
Vision.
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post #30 of 68
5/26/05 at 10:14am
well Joy, when phases start moving, they can move pretty quickly even if there had been some kind of hold up in the begining. There was just another person that had some trouble getting his order to move I'll send a message to the person that helped him out. I see that you have been speaking with Neil. Ive heard a lot of good things about that person getting things done. You should be fine but I'll send that message anyways.
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post #31 of 68
5/26/05 at 12:43pm
Thanks for your concern aurora.
Your efforts have been noted and greatly appreciated.
Cheers.
vision
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post #32 of 68
5/27/05 at 6:30am

Order is now on phase 3.

Thanks to Ken and Aurora for getting things moving.
Cheers.
Vision
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post #33 of 68
5/27/05 at 11:12am
There are some good guys on this forum
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post #34 of 68
5/28/05 at 1:43pm

Phase III

Has anyone else ordered a new Area 51m 7700 Notebook with the 17" WideSXGA 1680x1050 LCD w/camera since the 26th? If so can you post your Phase status here?

Been in Phase III since then.

Update:

Now in

Phase IV - as of 30 May 2005
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post #35 of 68
5/31/05 at 7:51am
Phase 1 11Th May
Phase 4 31th May


Moving now thankfully.
Cheers Neil.Don't know where I got Ken from.

All the best,
Vision.
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post #36 of 68
6/2/05 at 1:00am
Anyone have the number to call?
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post #37 of 68
6/2/05 at 4:44am

Still in Phase 4

I’ve been in phase 4 since Monday 30 May 2005

Got another email and this is what it says:

“1- AREA-51M 7700 5.2B GREY 17" SXGA+ W/CAM
> ..................... Expected Date: to be announced”

But you look at there phase game and this is where I should be.

"Phase 6: (Inventory Audit)
The inventory that will be used to custom build your PC has now been inspected. Please be aware that a back-order situation might or might not exist in this phase. If a back-order situation does exist, it should not impede your order's progress. "

What gives?

I think there sitting on my money to collect some interest
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post #38 of 68
6/2/05 at 5:04am

Something is going on at Alienware

Just checked AW website and if you ordered a Area-51m 7700 stock today (2 June 2005) with no changes, it will ship on the 20th of June 2005.
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post #39 of 68
6/2/05 at 8:51am

Think yourself lucky.

That's fast by European standards it took me almost 18 days to move 1 phase.......to stage 2.

Try that for a test of patience.

Phase1 Wed 11th of May
Phase5 Thurs 2nd of June
Phase6 Fri 3rd of June
Vision.
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post #40 of 68
6/4/05 at 12:20pm

I moved on Pase in 1 week

Now in Phase 5 4 June 2005


Phase 1 -21 May 05
Phase 2 - 25 May 05 4 days
Phase 3 - 26 MAy 05 1 day
Phase 4- 30 May 05 4 days
Phase 5 - 4 June 05 6 days

Now at 15 days and my system is still not built.

AW needs a new parts buyer, I wouldn't let my stock deplete this far down. Now they have to adjust there shipping dates on new orders to over 2 ½ weeks.

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