Well after reading so many posts about the shocking dell customer service i thought id post here with my first impressions.
Ordered my laptop last monday (24th may), not knowing whether i would receive it before i go on holidays on the 9th of june. Everything was processed by the tuesday (i put it on finance so it took a bit longer) however by wednesday there was still no update on my order so i called them up to find that my order had been frozen for the time being due to the shortage of ati 9600 cards.
Being in a rush to get my notebook the person i was dealing with sorted out a new order for me cancelling my other one and replacing the card with the nvidia 64mb 5200 in hope that i would receive it in time. She then placed my order on top priority however still could not be 100% certain that it would arrive in time.
Anyway, much to my suprise i received a call today saying that my 8600 had been built and is already in my country (australia) currently waiting to pass through customs and should be in my hands in a couple of days.
Now thats what i call service! Extremely happy with the professional manor in which they have dealt with me considering i am only a home user.
Cant wait to play around with my 8600!
Ordered my laptop last monday (24th may), not knowing whether i would receive it before i go on holidays on the 9th of june. Everything was processed by the tuesday (i put it on finance so it took a bit longer) however by wednesday there was still no update on my order so i called them up to find that my order had been frozen for the time being due to the shortage of ati 9600 cards.
Being in a rush to get my notebook the person i was dealing with sorted out a new order for me cancelling my other one and replacing the card with the nvidia 64mb 5200 in hope that i would receive it in time. She then placed my order on top priority however still could not be 100% certain that it would arrive in time.
Anyway, much to my suprise i received a call today saying that my 8600 had been built and is already in my country (australia) currently waiting to pass through customs and should be in my hands in a couple of days.
Now thats what i call service! Extremely happy with the professional manor in which they have dealt with me considering i am only a home user.
Cant wait to play around with my 8600!
