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post #1 of 9
Thread Starter 
I currently use a 6 year old Gateway (Desktop)... I had to replace the MoBo once (Only because I scratched the original while replacing the a faulty Enet card). This computer for the most part has served me very, very well. Of course, mind you, I don't play any of the newer games out there right now, that's why I'm thinking about the 51M Exteme.

Anyhow, I have seen posts pertaining to customer service of AW that might question my thoughts on why I should spend money on an AW system. Am I just catching people at the right.. er, wrong times? Does or has AW always had a problem in troubleshooting systems sent in? I'm planning on getting the "two year on-site" service plan.

These people that are complaining about AW service dept. are people who just purchased thier system and didn't get the onsite service or are these older models and is normal for AW to hold them for as long as the owner says?

Pardon my long post of what I'm sure to be a number of posts already answered in other threads. I understand there is a community of people here that "stick" together and have friendships. As I am in the same situation in two other boards (One being gameing and the other being Football) I understand people can come down on "newbies" hard in forums. I have tried to read as much as I could before posting this... I was just unable to come up with a collaborative answer for my question above.

Thank you for your responses and or suggestions..
post #2 of 9
Quote:
Originally Posted by SixKings
I currently use a 6 year old Gateway (Desktop)... I had to replace the MoBo once (Only because I scratched the original while replacing the a faulty Enet card). This computer for the most part has served me very, very well. Of course, mind you, I don't play any of the newer games out there right now, that's why I'm thinking about the 51M Exteme.

Anyhow, I have seen posts pertaining to customer service of AW that might question my thoughts on why I should spend money on an AW system. Am I just catching people at the right.. er, wrong times? Does or has AW always had a problem in troubleshooting systems sent in? I'm planning on getting the "two year on-site" service plan.

These people that are complaining about AW service dept. are people who just purchased thier system and didn't get the onsite service or are these older models and is normal for AW to hold them for as long as the owner says?

Pardon my long post of what I'm sure to be a number of posts already answered in other threads. I understand there is a community of people here that "stick" together and have friendships. As I am in the same situation in two other boards (One being gameing and the other being Football) I understand people can come down on "newbies" hard in forums. I have tried to read as much as I could before posting this... I was just unable to come up with a collaborative answer for my question above.

Thank you for your responses and or suggestions..
AW's customer support is very good IMO...

the horror stories you reada re the minority... and if ind most peoples, even fi there problems were nots olved, always say they wer epleased by the support...

people whose laptops work dont post on this forum for the most part...

if support is a concern i would say AW ranks average or ebtter ocmpared ot tis coutnerparts
post #3 of 9
heres what you have to consider. It is in humans nature to complain. That is why alot of the things you read complain about customer service because the people who had good experiences dont have much to say about it. and alot of the time wont talk about it
post #4 of 9
Thread Starter 

Do you

Like the Cyborg green? The Blue looked kind of wierd to me... I think the grey looks the best, but the Green says
post #5 of 9
I havent ordered it yet Im ordering tomorrow
post #6 of 9
http://notebookforums.com/showthread...132#post114132 go there for a really good pic of a green one!
post #7 of 9
Quote:
Originally Posted by Dark_Crusader17
http://notebookforums.com/showthread...132#post114132 go there for a really good pic of a green one!
....or check out awacs site for pictures of all kinds and colors.

http://*******.homeftp.org/
post #8 of 9
Even better!
post #9 of 9
Thread Starter 
the Greeen does look sweet
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