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8790 Won't power up

post #1 of 8
6/11/04 at 11:45am
Thread Starter 
I stepped out of my office for a minute and when I came back in my 8790 had shut itself down. It wont power up on battery or ac. I left a message with Sager tech support, anybody know how long it will take them to call back? Has anyone else had this happen? I have only had it for 2 weeks. Up until now it has been perfect; fast and no dead pixels. I had just gotten everything loaded on it and was taking it with me on a trip next week. The timing could not have been worse.

Mike
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post #2 of 8
6/11/04 at 2:06pm
If you haven't done so already, take out the battery, and then try to turn the computer on. Basically with the battery out you are performing a reset. Hopefully, it will turn power on, if it doesn't get Sager on the phone.
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post #3 of 8
6/11/04 at 2:33pm
Thread Starter 
Tried that, It is not recieving any power at all. I tried a different power brick and still nothing happens and no lights come on.

Mike
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post #4 of 8
6/11/04 at 6:36pm
If you still haven't haven't been contacted by Sager tech support and purchased from PCTorque, you can try calling PCTorques own tech support by calling their 800#. They're available 24 hours, 7 days a week. Good luck.
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post #5 of 8
6/11/04 at 10:40pm
Thread Starter 
Sager called me back, they gave me an RMA. I dropped it off at UPS this afternoon. Sent it back 2 day air. Hope to get it back by the end of next week.
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post #6 of 8
6/18/04 at 11:25am
Thread Starter 
Good news, just got email from Sager. They fixed it and sent it back 2 day air. I will get it on Monday. I guess a 10 day turnaround is not too bad.

Mike
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post #7 of 8
6/18/04 at 12:15pm
i"m glad they were able to fix it. Any word on what the problem was?
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post #8 of 8
6/22/04 at 1:53pm
Thread Starter 
It's back! According to the invoice they replaced the motherboard. Hope nothing else goes wrong, glad I got the 3 year warranty now.
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