Happy Monday, and welcome my friends,
I figured while I wait for my laptop (which supposedly will deliver today) I'll update you guys with my Ibuypower buying experience.
My ordering experience was good. Like Stomp, I spoke with Lee, and he was very helpful. When I ordered, cyberpower was cheaper, and Lee matched their prices. He gave prompt replies to my email, and had my order number and information ready within 20 minutes after my order. I'd give it a straight up 5 out of 5.
Waiting... That's a different issue. Actually it wasn't too bad. When I ordered my laptop on the 14th of June (I think), the expected ship date was the 22nd. However, since I did not rush, an extra few days was expected. The thing that annoyed me was when I called, and I was told the laptop would ship the next day for 3 days. Eventually, the laptop shipped the night of the 24th, after calling them 3 or 4 times that day. I'll give this 3 out of 5.
I haven't received my laptop yet. People who have read my previous post may wonder why, because Ibuypower did end up shipping it on Thursday. The reason for this is because Fedex messed up. What are the chances that the same package is going to miss the flight Thursday night, and get on a delayed flight Friday night? I guess it's just fate. This seems to be a freak occurance, because Fedex has usually been good about getting over night deliveries on time. I called Fedex multiple times to see if I could pick up my laptop over the weekend, but alas, it never happened. They did say that I can call up the shipper and try and get some shipping refunds. Since this seems to be a chance occurance, and not the fault of Ibuypower, I will not rate shipping until I see how my computer has been packaged.
As a side note, checking order status online is completely useless. If you want updates, you have to call them up. Also, they do not seem to like picking up phone calls on Saturdays.
The weird thing is that I ordered a computer from Ibuypower a few years back, and their service was way better, no delays, and I never had to call them to get updates. I think my computer actually shipped out early. The customer service of many companies seems to be going in a downward spiral.
Anyways, I hope this information is relevant and helpful.
I'll try and keep you guys updated.