Hi all,
As you may know, I have already purchased an Inspiron 8600 (see this thread). Unfortunately, I have come to the conclusion that the WUXGA is too trying on my eyes (along with the fact that Dell is offering another 20% off coupon!
) and that I wish to return it for a refund under Dell's "Total Satisfaction Return Policy". For those who have done this before (or for those that are "in the know" 
), I have a few questions regarding how this works.
1. I plan on requesting the return for credit through this form on Dell's site. How long does it typically take for them to get back to you after you submit the form.
2. How exactly does the shipping the laptop back to Dell work? Does Dell take care of the shipping charges? What is the best way to ship the laptop back to Dell? I plan to use the same packaging that I received the laptop in. (I see something about "prepay shipping charges" but I'm not exactly sure what this entails.)
3. When I configured the laptop, I seleted Windows XP Home in order to save money. As soon as I received the laptop, I wiped the hard drive and reinstalled windows with my own unused copy of Windows XP PRO that I've had for awhile. Do I need to wipe the hard drive again and put on their copy of XP home. Mainly I'm worried about them not accepting it back since I put my own copy of XP on it. And I have nothing of personal value on the laptop, so that's not an issue.
4. How long does it take to get the credit back for the laptop?
Thanks in advance for the help! If I can think of anything else I'm paranoid about, I'll be sure to post it here.
As you may know, I have already purchased an Inspiron 8600 (see this thread). Unfortunately, I have come to the conclusion that the WUXGA is too trying on my eyes (along with the fact that Dell is offering another 20% off coupon!
) and that I wish to return it for a refund under Dell's "Total Satisfaction Return Policy". For those who have done this before (or for those that are "in the know" ), I have a few questions regarding how this works.1. I plan on requesting the return for credit through this form on Dell's site. How long does it typically take for them to get back to you after you submit the form.
2. How exactly does the shipping the laptop back to Dell work? Does Dell take care of the shipping charges? What is the best way to ship the laptop back to Dell? I plan to use the same packaging that I received the laptop in. (I see something about "prepay shipping charges" but I'm not exactly sure what this entails.)
3. When I configured the laptop, I seleted Windows XP Home in order to save money. As soon as I received the laptop, I wiped the hard drive and reinstalled windows with my own unused copy of Windows XP PRO that I've had for awhile. Do I need to wipe the hard drive again and put on their copy of XP home. Mainly I'm worried about them not accepting it back since I put my own copy of XP on it. And I have nothing of personal value on the laptop, so that's not an issue.
4. How long does it take to get the credit back for the laptop?
Thanks in advance for the help! If I can think of anything else I'm paranoid about, I'll be sure to post it here.
