Never deal with UPS if u can avoid them - Page 2

Yes, we ordered prom PC Torque. This is really shocking, to be honest. No hard copy? Think about it, nearly a $3,000 purchase and an email gets sent as an invoice and that's it. I appreciate your help Gary. I will request PC Torque send a hard copy to us. We are used to receiving copies and paperwork for everything.

I second the recommendation for FEDEX. They are real professional and FAST.
UPS "loses" a lot of packages, but they just don't get lost, they are stolen.

FEDEX is the best out there... every packaged that is over 200$ value HAS TO BE signed for or they wont deliver it.

I'll agree with the UPS thing. In the two years I've been at my apartment they've left (twice without even ringing the doorbell) four (4!) packages at my door. Two disappeared (college apartment complex). Of the three they have delivered, one was damaged and one was a week late. So 1 in 7 arrived safely and in a timely manner for me.

FedEx left one package at my door, once, and it was stolen. I called and within two days there was a refund on my credit card for the item and the shipping cost. In the similar circumstances with UPS, it took almost 3 weeks the first time and I never got a refund the second time (had to cancel payment through my CC company).

So yeah, someone needs to show UPS this board.

EDIT: Forgot to mention: FedEx always gets things to me quicker. For instance, my new laptop came two days early

yea, I had problems with UPS not knockin or anything and i have a house, crazy kids need to fix there issue or they will be out of buisness in 5-10yrs. I sent my 5650 down to Alanta because someone bought it, (ebay scammer, he is jail now and has paid me), any how UPS just dropped it on the porch, i had it insured for 1600 and sign on delvery. I got no signature or anything. UPS gave me countless excusses for why it wasnt signed, then they lied and said some women signed for it, which they never gave me proof of that either. A big miss, but 3-4months later i finally got my money, not from UPS mind you, the guy who scammed me.

How'd he scam you? Sounds like you were the seller.

yes i was, He used a stolen paypal account, so i shipped it down there overnight air. ANd 14 days later paypal takes my money from my account with no explaination, i tell them i followed all thier requirements and that paypal should give me the money for the laptop that was basically stolen. Then they turn around sayin that I didnt get a signature of delvery so they cant give me my money back, so that is how my ups issue begain.

man i wanna get a laptop from sagar/pctorque but dont trust the shipping now wud like to have fedex options there too

SAGER and PCT neeed to switch Fedex, am worried when i get my sager back from Sager that it will be damaged or lsot, since they ship it via UPS

I got a note saying they tried to deliver, but nobody was home. And I live in Los Alamos (apparently the #1 place to live in the US... BS!) where the crime rate is like 6 (anything below 50 is said to be rare). So I ended up driving to the depot at 10pm to pick it up.

Every company MUST have a package signed for, meaning the customer received the package. Otherwise the customer can do a fraudulant chargeback if he really wants to be mean and say they never received the product and was billed for it. This is also VISA regulations. Sometimes the only way for a company to dispute a chargeback is to show proof of delivery; a signature.

Yeah, but when the signature reads "Mr. Porch" or whatever it was earlier in this thread, that just shows the driver was totally incompetant. Or just a lazy @$%*@&#.

yep,thats what happened to me, then they lied tryin to get out of it

Well I want to add my story to this. When I got my first computer my monther bought me a dell (please dont say anything It was my first and i was only 12 and did not know how to build them). When the order was done the price was 3500 bucks. That was like 10 years ago and that was then prices were high. Itw as a P3 500 if that tell you how old this was. They said it wold take a week. We orderd on a wed so I checked everday at my school to see were it was at. we when tues day around it said it had been delivered at like 12pm. Funny thing is that both my parents work till like 6pm back then. So when I went home I called ups.

My last name is smith. A older lady down the streen has the same last name. They thought we were family and left it there because were not home.

My mom went off on them. another thing is that they lost my speaker to my system. My dad wanted nice speaker so we got a set from dell that cost 400 bucks.

On dells site it showed that it had been shipped with all the packaged but it never made it to our house. Now we did not have to fight with ups as dell did that. in the end we came on top as use paid for a better setup as the one we ordered just got replaed buy newer set.

I try to only use fedex as i have a business account with newegg and that is all they use. But as I found out from a friend that works at ups in Louisville,Ky when fedex cant handle the load they use ups to ship to other fedex places as they have a contract with them.

I have more problems with UPS but that is for another time.

Take them to court. Sounds troublesome for $100, but if you really want your money, you can get it. Try to contact the supervisor and explain calmly and rationally your point in how much you should be receiving. If you feel you are legally due $1700 and not $1600, then tell him that you will be taking the issue to court. Actually, the supervisor really isn't the person that makes the decision on the issue. They might seem like they are, but they don't have any control over payment, etc. That's all done by someone whose job is solely dealing with claims. Eventually you'd get contacted by this person I would assume (that's how it'd work from what happened in the places I worked).

Everyone that took their cases to court, that I saw, were paid. Even if they were wrong. UPS doesn't want to pay someone to take the time to go sit in a courtroom. Cheaper just to pay the claim. I can't vouch for how the claims person deals with these sorts of things in your area, but I would imagine it's similar.


I knew the claims personnel in my area because I inspected damaged items at our facility, so it was basically my recommendation that went to the claims person who would then decide whether to pay a claim or not. I didn't have any jurisdiction over packages that were misdelivered, though, so I'm not sure how that part worked. I can say that I rejected about 90~95% of the claims for damages that came through. I can say with conviction that most people are dumb@$$es when it comes to packing. They throw crap in a box and just magically expect it to appear at the destination. *shakes head* Those people got what they deserved. Nothing. It's just like buying a new computer- do a little research first; find out the best way to pack what you're sending. Whether it's buying a new computer w/o looking around or sending a package w/o packing it properly, odds are you're going to end up regretting it later on. Might get lucky, but then again, you might not.

I've kind of went off-topic from where we were at, but I figured it was good to know since ev'one was talking about shipping in general. And don't think that FedEx or USPS or Airborne's any different. FedEx mimics UPS- whatever UPS does, FedEx watches and then copies. And that's straight from a FedEx driver (we used to BS all the time when he'd deliver games to me from Compuexpert.com or when we'd meet delivering on the road somewhere). As for Airborne, well, they paid UPS to deliver their packages because their driver wouldn't spend the time going into outlying areas- he'd come into the city proper, but that's it; anything further and we delivered it for them. Ticked people off because they'd bring their prepaid Airborne shipping sticker to us and we wouldn't ship it. Sorry, that's a different company. Just like trying to use a Dell coupon @ Sager. Ain't gonna happen.

so i should stay away from rjtech (since they use UPS)?
i do remember a post where someone mentioned rjtech was able to ship via fedex upon request... or it could have been a resellerrating review...

I don't think it's a matter of UPS. It's a matter of numbers. UPS ships more than anyone else, so they're going to have more complaints. Just like Dell probably has more complaints than Sager or Alienware just due to the numbers.

I'm still ticked at UPS for what happened w/ my 8790 going through Japanese Customs, but... c'est la vie. I don't fault them for their service overall- it's just certain points where a few bad apples make the whole orchard look bad. Those employees are in every company, too, unfortunately.

F-f-f-f-f-f-f-f-f-f-f-f-f-f-f-f-f- FED-EX

my 5680 is on the way home... via UPS preyin that i will see it again..... in one peace