Originally Posted by mackol
ok after talking to supervisor and others..
they are gonna give me $1600 and not $1700..
very freakn pissed off at them for such a screwed up transaction.
Take them to court. Sounds troublesome for $100, but if you really want your money, you can get it. Try to contact the supervisor and explain calmly and rationally
your point in how much you should be receiving. If you feel you are legally due $1700 and not $1600, then tell him that you will be taking the issue to court. Actually, the supervisor really isn't the person that makes the decision on the issue. They might seem like they are, but they don't have any control over payment, etc. That's all done by someone whose job is solely dealing with claims. Eventually you'd get contacted by this person I would assume (that's how it'd work from what happened in the places I worked).
Everyone that took their cases to court, that I saw, were paid. Even if they were wrong
. UPS doesn't want to pay someone to take the time to go sit in a courtroom. Cheaper just to pay the claim. I can't vouch for how the claims person deals with these sorts of things in your area, but I would imagine it's similar.
I knew the claims personnel in my area because I inspected damaged items at our facility, so it was basically my recommendation that went to the claims person who would then decide whether to pay a claim or not. I didn't have any jurisdiction over packages that were misdelivered, though, so I'm not sure how that part worked. I can say that I rejected about 90~95% of the claims for damages that came through. I can say with conviction that most people are dumb@$$es when it comes to packing. They throw crap in a box and just magically expect it to appear at the destination. *shakes head
* Those people got what they deserved. Nothing. It's just like buying a new computer- do a little research first; find out the best way to pack what you're sending. Whether it's buying a new computer w/o looking around or sending a package w/o packing it properly, odds are you're going to end up regretting it later on. Might get lucky, but then again, you might not.
I've kind of went off-topic from where we were at, but I figured it was good to know since ev'one was talking about shipping in general. And don't think that FedEx or USPS or Airborne's any different. FedEx mimics UPS- whatever UPS does, FedEx watches and then copies. And that's straight from a FedEx driver (we used to BS all the time when he'd deliver games to me from Compuexpert.com or when we'd meet delivering on the road somewhere). As for Airborne, well, they paid UPS to deliver their packages because their driver wouldn't spend the time going into outlying areas- he'd come into the city proper, but that's it; anything further and we delivered it for them. Ticked people off because they'd bring their prepaid Airborne shipping sticker to us and we wouldn't ship it. Sorry, that's a different company. Just like trying to use a Dell coupon @ Sager. Ain't gonna happen.