I never stated that I had any problems, I simply stated that the level of customer service was leaps and bounds above and beyond powernotebooks, powernotebooks was professional, curteous and "there"....."There" meaning, I could have configured the machine myself online and done the same thing, the only difference with calling in (and by the way I didn't deal with Donald, don't know if that makes a difference, although i did email donald, trying to see if he would use the same leasing company as Sager, since I had already been approved...but did not want to buy directly for Sager, for lots of obvious reasons i know i don't need to tell the people on this board) is that I got a human voice,
No there was no problem, I just didn't get from pwrntbks, what I got from PCTorque,
Adam went above, beyond, and extended himself to get the job done,
that's also how I run my business,
Am I saying powernotebooks hasn't done this for others >??
In No way, shape or form have I even insinuated that, that statement would not be fair, intelligent or logical,
How the heck would I know what all there other customers went through as far as experience goes,
I have seen alot of positive reviews on the web about them, and that is one of the main reasons why i pursued them, and i was simply stating the fact that due to my own experience, i do not understand why people would "rave' abou them....
I do understand why they would "rave" about Adam and PCT, because of the level of service I received,
and you all have to remember this, .......
my expectations are high, I am not the easiest customer to please, i am not rude, un reasonable or unpleasant, but i want many questions answered and i can sense if someone is just an order taker or is pumped and compassionate for what they do, there fore that energy spills over to wanting to help the customer.....
i operate under the same premise....i expect no less for people who buy goods, and products and services from me,
no one is perfect, we are human and all have bad days, i do everybody does, the bottom line is, i may have just hit one of those days where the "up-ness" wasnt there, but i had multiple communications with pwrntbks, and they were never what Adam was , to me, at least......
hope this clears everything up....
I do not hate powernotebooks for any reason whatsoever !
i just went with Adam because I LIKED HIM WAY MORE....get it ?
got it ? GOOD !!!!!!!!!!!