Originally Posted by M0J0
hmm, i checked out hypersonic regarding the cl56 several times and almost bought from them, then i found powernotebooks.com . I got their cl56 with all of the goodies for a bit less than hypersonic. They also do the no dead pixel thing for free if you just ask in the buying process. the sales guy emailed me and confirmed the no dead pixel check during their burn in and testing phase.
Hypersonic's dead pixel policy is more than just making sure your system doesn't ship with any dead pixels. Hypersonic does not ship systems if any dead pixels appeared during their 72-hour burn-in period, regardless of whether you got the extra dead pixel guarantee or not. Any respectable retailer (including Powernotebooks.com) should agree to do the same (assuming they bothered to power up the unit before shipping it to you). However, if upon receipt you discover dead pixels, you may be eligible for replacement depending on the retailer's return policy:
- Hypersonic's default dead pixel policy will replace the screen if you have so much as 1 dead pixel in the center of the screen (2 dead pixels in the center of the screen for 17" systems), or 2 dead pixels anywhere else (3 or more on the 17" systems) during the length of your warranty. Hypersonic pays for the cost of shipping any replacement parts as well. The additional dead pixel guarantee has a zero-tolerance - any dead pixels appearing in the first 30 days are sufficient cause to return the system. Of course, HS's 30-day satisfaction guarantee allows you to return the system within 30 days for a full refund, regardless of how many dead pixels you may or may not find
- Powernotebooks' warranty, on the other hand, states that LCDs are only considered defective if they have 5 or more dead pixels anywhere on the screen. You are responsible for paying any shipping costs. There does not appear to be any way to alter or upgrade this policy.