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Dell warranty/replacement experience

post #1 of 4
6/22/04 at 3:46pm
Thread Starter 
Hi,

Just thought I'd relate my latest Dell story...

Power supply died on my wife's Inspiron 600m. I e-mailed Dell support (on Sunday) and asked for a replacement.

Monday AM they e-mailed me back, asking for specifics, and if there was anything else wrong with the machine. I told them the "m" key was a bit sticky.

Tuesday, a package arrived at my door containing a new power supply and keyboard.

Nice work there, Dell.
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post #2 of 4
6/22/04 at 5:15pm
Wow, cool bean! I had to beat those helpful Indians with a stick to get a replacement power unit mine when it died. They kept "suggesting" that I just buy a new one.
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post #3 of 4
6/22/04 at 5:16pm
E-mail is the best way to get help from Dell.
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post #4 of 4
6/22/04 at 5:55pm
Quote:
Originally Posted by Wooster
E-mail is the best way to get help from Dell.
And with other notebook manufactures. Compaq always responded to my e-mails. I also used their support communities for help too. Sony was the worst I have delt with so far. Hope I don't have to deal with Dell.

John
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