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just joined the cl 56 club....:-) - Page 2

post #21 of 71
well i mean sometimes you can get a vendor who will put something you know is good in, like for example the 7k60 hitachi 7200 rpm.

when you leave it up to them, they will generally pick what is cheapest for them, and correspondingly what is worst for you in terms of quality, which even sometimes correlates to speed --> like high latency generic RAM, for example.

so when you order with places that don't specify on the site exactly which type of component you'll be getting in your system, that's what can happen. i wasn't sure if you called them up and asked them what you were getting in there before you ordered it (that's what i would have done just to try and eke out the best components i could get).

but it's reassuring to know that you can send defective parts back to mwave and not have to send it all the way back to compal. their statement on the site says:

Due to manufacturer's policies, Mwave.com can not accept refunds or returns on All Software, Game Titles, Retail Boxed Processors, Notebooks, Blank Media Cartridges, Printer Cartridges, Notebook Batteries, Minolta, QMS, Cisco, IBM, Sony, Intel, Tektronix, NEC and Hewlett Packard products. Defective merchandise can be returned to the manufacturer directly. There is likewise no replacement or refund guarantee covering any product that is affected by any "Year 2000" compliance problem.

i was thinking mwave would just get your stuff and box it off to compal, but if you've heard that they will replace a component or something that they found defective themselves....
post #22 of 71
Thread Starter 
Quote:
Originally Posted by Aikeo
well i mean sometimes you can get a vendor who will put something you know is good in, like for example the 7k60 hitachi 7200 rpm.

when you leave it up to them, they will generally pick what is cheapest for them, and correspondingly what is worst for you in terms of quality, which even sometimes correlates to speed --> like high latency generic RAM, for example.

so when you order with places that don't specify on the site exactly which type of component you'll be getting in your system, that's what can happen. i wasn't sure if you called them up and asked them what you were getting in there before you ordered it (that's what i would have done just to try and eke out the best components i could get).
oh, i see....hopefully they are not that bad...

Quote:
i was thinking mwave would just get your stuff and box it off to compal, but if you've heard that they will replace a component or something that they found defective themselves....
yes, they put it on test for 48hours before ship out. They quoted we don't send defective product to the customer.
post #23 of 71
nooo, i think you misunderstood me there. i mean if something screws up in the comp while it's still under warranty and you ship it back to mwave to fix it. do they have the capability to fix it themselves or do they just ship it back to the manufacturer (thereby incurring much much more time for repair)?
post #24 of 71
Thread Starter 
they fix it themselves
post #25 of 71
suh-weet =D
post #26 of 71
Thread Starter 
Last night, i received 2 emails from mwave informed that they need an authorization from me in oder to ship to a different address other than the billing one. And i need to request the credit card company to fax all that information to them. Along with it i suppose to fax them my ID with picture...hmmmmm.....what the heck is going on here? i did not ask any thing other than ship to my billing address....

i will call when they open to find out what they want, i better off to cancel huh?...
post #27 of 71
Thread Starter 
btw, they already charged to my credit card....hmmmmm
post #28 of 71
can't really fault them for wanting to make sure you are a credible buyer?
most people require auth to ship to a non-billing address, some people won't even do it
post #29 of 71
Thread Starter 
Quote:
Originally Posted by Aikeo
can't really fault them for wanting to make sure you are a credible buyer?
most people require auth to ship to a non-billing address, some people won't even do it
hihihi....i think you misunderstood me....what i said is I did not request to ship anywhere other than my billing address. They are messing up...
post #30 of 71
oh, i gotcha now. that sux =/
post #31 of 71
Just call them and find out whats going on. Mwave is pretty good, must just be a slip up somewhere.
post #32 of 71
Thread Starter 
Quote:
Originally Posted by Roarak
Just call them and find out whats going on. Mwave is pretty good, must just be a slip up somewhere.
just called they said it's their policy now when order laptop...hmm....i don't know that i really want them store my personal information or not....thinking...
post #33 of 71
lol....welcome to dealing with companies with suspiciously low prices...enjoy the gambling game
post #34 of 71
uhh, the company is just calling to confirm that he's a real person so they can ship him his unit. i don't see how this relates to the "gambing game" you refer to.
post #35 of 71
yeah but they did screw up....kind of. Whatever, like I said before, it's your money
post #36 of 71
Thread Starter 
hmmmm.....i may go ahead cancel as well...
post #37 of 71
watch that they don't nail you with a 15% cancellation fee...some of these guys do.
post #38 of 71
just buy from hypersonic then
it'll only be another few months before they get your cx5 shipped
i think the 15% refers to a return for mwave but i dunno
post #39 of 71
I bought mine from MWave. It came, the laptop was perfect with no problems. Delivered it when they said they would. I just didn't like that they make you do that extra step of faxing your id and credit card even if your billing address is the shipping address.

Other than that I have no complaints with my order. You can't return the product but they will fix any defect with the laptop.
post #40 of 71
Thread Starter 
Quote:
Originally Posted by turanuk
watch that they don't nail you with a 15% cancellation fee...some of these guys do.
no they don't. they actually did offer me to cancel the order if i don't want to fax them the information.
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