New Posts  All Forums:Forum Nav:

abspc grief?

post #1 of 66
6/28/04 at 2:21pm
Thread Starter 
Well, I was about to go against all of my previous judgement.
I was about to place an order for a Mayhem G2 (Mitac 8050) at abspc.com, (actually tried to place one last night) but, in that I live in Texas, and they don't offer extended warranties here, I called them. The problems were as follows:

1.) The 100G2 ($100 off) code doesn't work any more, even though their home page advertises it. (if you want the $100 discount, you better call RIGHT NOW to a sales person who should give it to you today.)
It is discontinued, but still on the webpage. It didn't work for the 6 hours that I tried to place an order last night.

2.) Other webpage inconsistencies: The configuration page for the G2 (and the G3) CLEARLY state: "ABS Computer will warrant this system for 1 year parts, lifetime labor, and lifetime tech support during office hours." This is at the top of the configuration page for the system. CLEARLY STATED: LIFETIME LABOR!!! I called a sales guy this morning and he said "yes, lifetime labor". I asked him about the CD burner and DVD burner specs, because it says that the CD burner burns CD's at 24X, and the DVD burner burns CD's at 16X. He said that was a mistake, that they both burn CD's at 24X and that he would get it corrected.
However, later, I had another question, so I went to the online chat. I also repeated these questions to the guy that I "typed to", and he said: NO, it is just a one year warranty on notebooks, that the policy changed 2 months ago, that it was no longer lifetime labor. I gave him the name and extention of the guy I spoke with, and asked if this guy would not have been given new information IN TWO MONTHS??? Anyway, the website is supposed to be updated later today. If anyone has purchased on of these systems with a one year warranty (and no extended) I WOULD PRINTOUT THE LIFETIME LABOR STATEMENT RIGHT NOW!!!
Also, the online chat guy told me that the CD burner/DVD burner specs ARE correct, and that the DVD burner does burn CD's more slowly. (this is not the case on the DVD burner on the G3 by the way).
Also, their warranty statement on the configuration page does not match the warranty statement on their main warranty page.

Overall, I am quite pissed. I have been interested in one of these systems since I saw the hypersonic-pc version, and wanted to end this damned notebook purchase fiasco TODAY!! Being in Texas, I would get just a one-year warranty, support would be just during business hours (where 49 other states would get 24/7) and no extended warranty (which, by the way are QUITE CHEAP FOR 49 OTHER STATES).

Looks like I am going to have to settle for a bloody HP, unless anyone has any other ideas.

Totally ticked off.

Andrew
Austin, TX
Reply
Reply
post #2 of 66
6/28/04 at 2:34pm
Have a look at the Emachines 6805.

It is odm'd by Arima and by all accounts a very nice unit. Best buy just added a bunch of rebates to em to make room for the new 6810 and 6811's.

By all accounts these are great machines.

Or why not order the mitac from another vendor?
Reply
Reply
post #3 of 66
6/28/04 at 2:48pm
Thread Starter 
Tell me a reputable vendor that offers more than a 1 year warranty on the 8050 in Texas, that is not overcharging for what it is???
I liked abspc because they have better (Kingston) RAM, and a good reputation, but I can NOT stand inconsistency and errors in policy. There is a HUGE difference between 1 year labor and lifetime labor IMHO!!

Andrew
Austin, TX



Quote:
Originally Posted by Sinner6
...Or why not order the mitac from another vendor?
Reply
Reply
post #4 of 66
6/28/04 at 2:51pm
you know what aamsel, this whole thing is getting pretty old. Let's face it, these ODM boutique shops aren't perfect. Either you take a "risk" and order, or you basically stay with companies you trust, like dell, HP, and the lot of them. End of topic.
Reply
Reply
post #5 of 66
6/28/04 at 3:01pm
http://www.gamepc.com/shop/systemfam...?family=noteb6

HERE YOU GO. They offer up to a 3 year warranty here.
Reply
Reply
post #6 of 66
6/28/04 at 3:03pm
Thread Starter 
It quite certainly is getting old, but PLEASE UNDERSTAND that I was trying to place a damned order, and it would have been done already if their own discount code had worked last night. I wouldn't have even called them to ask anything.
It would be nice if you had a little understanding, since, being in Texas, I can't get the warranty that 98%+ of the country can get through them.
I am doing my best to buy a f&%$ing notebook NOW.
Please be considerate and/or helpful because I am quite irritated.

I still may place the order with abspc, just need to think it over.
I thought that people ordering from them might want to know that what is says about warranty on the webpage that they are ordering from is NOT their actual warranty. That might be significant to some people here!!!

I THOUGHT THAT ABSPC WAS A LITTLE MORE THAN A "BOUTIQUE SHOP" in that a bunch of their systems have won awards from PC Magazine and a bunch of other publications, and they have been around a good while. They are NOT a newcomer.


Thanks,
Andrew
Austin, TX
Reply
Reply
post #7 of 66
6/28/04 at 3:05pm
Thread Starter 
Thanks, I will check them out right now, and their reviews, ratings, etc.
Then I will either get one, or go the "safer" route as suggested (probably the latter).
Andrew
Austin, TX


Quote:
Originally Posted by Sinner6
http://www.gamepc.com/shop/systemfam...?family=noteb6

HERE YOU GO. They offer up to a 3 year warranty here.
Reply
Reply
post #8 of 66
6/28/04 at 3:23pm
Doesn't Winbook offer the same thing as the Mayhem G2?

Sorry about your troubles.
Reply
Reply
post #9 of 66
6/28/04 at 3:28pm
would you say hypersonic is a boutique? They've won awards too and they've been around for a while as well.

Quote:
Originally Posted by aamsel
It quite certainly is getting old, but PLEASE UNDERSTAND that I was trying to place a damned order, and it would have been done already if their own discount code had worked last night. I wouldn't have even called them to ask anything.
It would be nice if you had a little understanding, since, being in Texas, I can't get the warranty that 98%+ of the country can get through them.
I am doing my best to buy a f&%$ing notebook NOW.
Please be considerate and/or helpful because I am quite irritated.

I still may place the order with abspc, just need to think it over.
I thought that people ordering from them might want to know that what is says about warranty on the webpage that they are ordering from is NOT their actual warranty. That might be significant to some people here!!!

I THOUGHT THAT ABSPC WAS A LITTLE MORE THAN A "BOUTIQUE SHOP" in that a bunch of their systems have won awards from PC Magazine and a bunch of other publications, and they have been around a good while. They are NOT a newcomer.


Thanks,
Andrew
Austin, TX
Reply
Reply
post #10 of 66
6/28/04 at 3:31pm
Quote:
Originally Posted by aamsel

I THOUGHT THAT ABSPC WAS A LITTLE MORE THAN A "BOUTIQUE SHOP" in that a bunch of their systems have won awards from PC Magazine and a bunch of other publications, and they have been around a good while. They are NOT a newcomer.
when people say "boutique shops" i think they are referring to every place that's not a big retail outlet; i.e. a place that sells specific products like notebooks, peripherals, etc. so yes, ABS is a boutique shop, the same with hypersonic. no matter which one you get it from, it's just not going to be the same as ordering from a dell/hp/ibm/bestbuy/etc. unfortunately. maybe just getting an hp nc6000 is the best thing for you to do, for your peace of mind at least.
Reply
Reply
post #11 of 66
6/28/04 at 3:31pm
Thread Starter 
You are right, I do get your point.
I am very sorry, I am just really ticked off (more with myself than anything.)
Andrew
Austin, TX


Quote:
Originally Posted by turanuk
would you say hypersonic is a boutique? They've won awards too and they've been around for a while as well.
Reply
Reply
post #12 of 66
6/28/04 at 3:33pm
The thing is, I don't see why you haven't bought an HP yet. I mean seriously if you have concerns about this kind of thing, why would you even be considering boutiques lol...
Reply
Reply
post #13 of 66
6/28/04 at 3:39pm
Thread Starter 
Or an x1000/zt3000/nx7010 or whatever. I don't REALLY need a great video card, I just thought, what the heck, for the price that abspc was offering with 1gig of GOOD memory ($1,799) and with lifetime labor it was a great deal. When you price the same system with the same specs at hypersonic or gamepc it is $300-$500 more, and then it is just NOT worth it to me.
I just need to decide if $1,799 with a one-year mail-in warranty, and then having to pay full parts/labor/shipping after that is worth it to me, which I will do today.
Andrew
Austin, TX


Quote:
Originally Posted by Aikeo
...unfortunately. maybe just getting an hp nc6000 is the best thing for you to do, for your peace of mind at least.
Reply
Reply
post #14 of 66
6/28/04 at 3:41pm
well the majority of people here will tell you to go the boutique route anyways ...but I understand your warranty concerns completely. I'm buying local to avoid that problem as well. I think I'm okay since it's a physical warehouse
Reply
Reply
post #15 of 66
6/28/04 at 3:42pm
Thread Starter 
Because "a little knowledge is a dangerous thing" and I am aware of the shortcomings of every darned system. I would have got the nc6000, except I know the 9600 is clocked way low (still may do it), was focused on an x1000/zt3000 but it has the 9200 that is really a 9000, etc. etc. (but I still may buy one of these).

No, I am not waiting for the "perfect" notebook, I am just guilty of over-analyzing BIGTIME!!

Also, I like the "panache" that a system like the 8050 has, am just scared of it being broken and me being out of warranty.


Andrew
Austin, TX



Quote:
Originally Posted by turanuk
The thing is, I don't see why you haven't bought an HP yet. I mean seriously if you have concerns about this kind of thing, why would you even be considering boutiques lol...
Reply
Reply
post #16 of 66
6/28/04 at 3:45pm
Thread Starter 
I am sorry that I have become the resident PITA, but I am going to remedy that, one way or the other, in the next couple of days.
Andrew
Austin, TX
Reply
Reply
post #17 of 66
6/28/04 at 3:45pm
yeah well there's a trade off for everything. Like you said, you don't really need a good video card, so the low clock shouldn't be too much of a concern...

edit: what's a PITA?
Reply
Reply
post #18 of 66
6/28/04 at 3:46pm
Thread Starter 
And looking at your avatar, I guess you don't recommend ACER's??
Andrew
Austin, TX
Reply
Reply
post #19 of 66
6/28/04 at 3:49pm
I recommend them alright, I just don't want to pay the premium for them and have to swap out the hard drive.
Reply
Reply
post #20 of 66
6/28/04 at 4:02pm
even though the nc6000's 9600 is clocked low, i think it would be fine for what you need to do, which for what i understand is still mostly websurfing? i'm not sure why you need to go through the hassle of ordering from a boutique shop if you don't need the high power of an m11 system.

i mean, to give you an example, if i personally was going to buy a computer for websurfing, office apps, and occasionally light gaming i would grab an hp zt3000, forget all this odm stuff. it is 6.5 lbs, great kb, great batt life, Great screen (wsxga+!!). if a mr9200 wasn't enough power to play the few games i wanted to do, then i'd grab an nc6000 without too much more thought, it's essentially the same type of machine with a little lower res LCD.

if for some reason you want to buy an acer (i really am not sure why) i would consider a 2012-- beautiful chassis with a radeon 9600. only wxga though. the comparable odm then would be the asus m6n, another great chassis and solid performer with a 9600, again only wxga. of course, neither of these companies, good as they may claim to be, are nearly as big / definitely be around in 5 yrs / have the enormous support base as HP does. which i assume is important to you, and again is why i'm not sure you're considering these boutiques.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Notebook Forums - General