|What is your refund policy?
We offer a 30 day money back guarantee for all products, except memory and processors, which carry a 7 day money back guarantee. All shipping charges and a 15% restocking fee for non defective products are non-refundable. To request a refund, please send us an e-mail at email@example.com or contact us by phone at 800-251-4648.
Unfortunately, some items are non-returnable for refund or exchange due to manufacturer's policies. Please review our complete return policy listed below:
|How do I exchange a defective item?
In the unfortunate event you receive a defective product, we do sincerely apologize. Please keep in mind that we do not manufacturer the components, therefore we have no control over the defective rate. However, we are here to help and will be happy to assist you with a replacement within the allotted warranty period.
Please contact Multiwave via e-mail at firstname.lastname@example.org or by phone at 1-800-251-4648, along with the item and reason to be replaced, your invoice number, and purchase date. Or you can print out our rebate form, and fax it to us. Here is the rebate form location:
Unfortunately, the following items are non-returnable for refund or exchange due to manufacturer's policies: Software, Retail Boxed Processors, Notebooks, Blank Media Cartridges, Printer Cartridges, Minolta, QMS, Cisco, IBM, Sony, Intel, Tektronix, NEC and Hewlett Packard products.
Although we are unable to accept returns on the above items, the direct manufacturer will be happy to assist you with any necessary replacements.
I mean, teh price of their CL56 is about 350 less than everyone else, but they don't let you return it? even if it's broken? I think i might send them an email and ask, because their CL56 is branded Mwave, so maybe they'll allow returns for their products only.
Also, isn't it kind of strange that the upgrade from the 1.7 banias to the 1.7 dothan is $0.00. Here's the page http://www.mwave.com/mwave/viewspec....ria=NB-BA20074
15" SUPER XGA/ATI M11-P 128MB/MODEM/LAN/3xUSB 2.0/1xIEEE 1394 Details (PENTIUM M 735 (1.7G); INTEL WIRELESS LAN 2200BG; 1GB DDR (512MBX2); 60GB (5400RPM) HDD; DVD/CDRW COMBO; MS WINDOWS XP PRO) which is what i would get for 1653!
Anyone here dealt with mwave before (i know SOMEONE has to have ? or is there another place that is same price as mwave (i think internetishop is a little more)
EDIT: oh yeah, i also like the fact that you can get overnight next business day shipping for $43.50