People in this forum helped me greatly with the purchase of my laptop, and thus I feel obliged to post some sort of follow up.
I ordered an Ibuypower E series laptop on the 14th of June, and it arrived at my house the 28th. However, since I am out of town for the week, I can not get a detailed review up. I will give impressions about my buying experience.
Specs:
Battalion-101 E-Turbo Series (Aopen 1557) 15.0" SXGA+ 1400x1050 LCD TFT Notebook
Original Metallic Silver/Black 2-Tone Color
Intel® Centrino 1.8GHz CPU with 2M Cache
512MB DDR-333 PC-2700
128MB ATI Radeon 9700 Pro 256-bit 3D Video
60 GB 5400rpm ATA-100 Super Slim
8x DVD-ROM & 24X16X24 CD-RW Combo Drive
Wireless LAN Wi-Fi 802.11g 54Mbps Mini-PCI Module
My ordering experience was good. I spoke with Lee over email and phone, and he was very helpful. When I ordered, Cyberpower S4 series was cheaper, and Lee matched their prices. He gave prompt replies to my email, and had my order number and information ready within 20 minutes after my order. I'd give it a straight up 5 out of 5.
Waiting... That's a different issue. Actually it wasn't too bad. When I ordered my laptop on the 14th of June, the expected ship date was the 22nd. However, since I did not rush, an extra few days was expected. The thing that annoyed me was when I called, and I was told the laptop would ship the next day for 3 days. Eventually, the laptop shipped the night of the 24th, after calling them 3 or 4 times that day. I'll give this 3 out of 5.
Shipping:
I received my laptop yesterday. The laptop ended up shipping on Thursday, the 24th, with overnight shipping. The reason for this delay is because Fedex messed up. What are the chances that the same package is going to miss the flight Thursday night, and get on a delayed flight Friday night? I guess it's just fate. This seems to be a freak occurance, because Fedex has usually been good about getting over night deliveries on time. I called Fedex multiple times to see if I could pick up my laptop over the weekend, but alas, it never happened. They did say that I can call up the shipper and try and get some shipping refunds. Since this seems to be a chance occurance, and not the fault of Ibuypower, I will not rate shipping until I see how my computer has been packaged.
As a side note, checking order status online is completely useless. If you want updates, you have to call them up. Also, they do not seem to like picking up phone calls on Saturdays.
The weird thing is that I ordered a computer from Ibuypower a few years back, and their service was way better, no delays, and I never had to call them to get updates. I think my computer actually shipped out early. The customer service of many companies seems to be going in a downward spiral.
Anyways, I hope this information is relevant and helpful. I will try and get pics and reviews up sometime next week.
I ordered an Ibuypower E series laptop on the 14th of June, and it arrived at my house the 28th. However, since I am out of town for the week, I can not get a detailed review up. I will give impressions about my buying experience.
Specs:
Battalion-101 E-Turbo Series (Aopen 1557) 15.0" SXGA+ 1400x1050 LCD TFT Notebook
Original Metallic Silver/Black 2-Tone Color
Intel® Centrino 1.8GHz CPU with 2M Cache
512MB DDR-333 PC-2700
128MB ATI Radeon 9700 Pro 256-bit 3D Video
60 GB 5400rpm ATA-100 Super Slim
8x DVD-ROM & 24X16X24 CD-RW Combo Drive
Wireless LAN Wi-Fi 802.11g 54Mbps Mini-PCI Module
My ordering experience was good. I spoke with Lee over email and phone, and he was very helpful. When I ordered, Cyberpower S4 series was cheaper, and Lee matched their prices. He gave prompt replies to my email, and had my order number and information ready within 20 minutes after my order. I'd give it a straight up 5 out of 5.
Waiting... That's a different issue. Actually it wasn't too bad. When I ordered my laptop on the 14th of June, the expected ship date was the 22nd. However, since I did not rush, an extra few days was expected. The thing that annoyed me was when I called, and I was told the laptop would ship the next day for 3 days. Eventually, the laptop shipped the night of the 24th, after calling them 3 or 4 times that day. I'll give this 3 out of 5.
Shipping:
I received my laptop yesterday. The laptop ended up shipping on Thursday, the 24th, with overnight shipping. The reason for this delay is because Fedex messed up. What are the chances that the same package is going to miss the flight Thursday night, and get on a delayed flight Friday night? I guess it's just fate. This seems to be a freak occurance, because Fedex has usually been good about getting over night deliveries on time. I called Fedex multiple times to see if I could pick up my laptop over the weekend, but alas, it never happened. They did say that I can call up the shipper and try and get some shipping refunds. Since this seems to be a chance occurance, and not the fault of Ibuypower, I will not rate shipping until I see how my computer has been packaged.
As a side note, checking order status online is completely useless. If you want updates, you have to call them up. Also, they do not seem to like picking up phone calls on Saturdays.
The weird thing is that I ordered a computer from Ibuypower a few years back, and their service was way better, no delays, and I never had to call them to get updates. I think my computer actually shipped out early. The customer service of many companies seems to be going in a downward spiral.
Anyways, I hope this information is relevant and helpful. I will try and get pics and reviews up sometime next week.
