Sager's 1 year Notebook Warranty as taken from PCT's policy page:
|48 HOUR REPAIR PROMISE
DURING THE FIRST 30 DAYS AFTER YOUR PURCHASE, SAGER WILL REPAIR YOUR PRODUCT AND SHIP WITHIN 2 WORKING DAYS AFTER YOUR PRODUCT ARRIVES AT OUR REPAIR FACILITY. YOU WILL PAY FOR SHIPPING THE PRODUCT TO US AND WE WILL PAY UPS SECOND DAY AIR SHIPPING TO RETURN THE PRODUCT TO YOU.
72 HOUR REPAIR PROMISE
AFTER THE FIRST 30 DAYS, AND DURING THE REMAINDER OF THE ONE YEAR LIMITED WARRANTY PERIOD, SAGER WILL REPAIR YOUR PRODUCT AND SHIP WITHIN 3 WORKING DAYS AFTER ITS ARRIVAL AT OUR REPAIR FACILITY. YOU WILL PAY FOR SHIPPING THE PRODUCT TO US AND WE WILL PAY GROUND SHIPPING TO RETURN THE PRODUCT TO YOU. IF WE FAIL TO REPAIR AND SHIP WITHIN THE 72 HOUR PERIOD, WE WILL RETURN THE PRODUCT BACK TO YOU BY UPS SECOND DAY AIR AT OUR COST.
I guess what I'm seeing wrong w/ the situation is that you don't seem very capable of a coherent, well-thought out reply, Mr. Colth. So far, your posts seem very juvenile in nature. You might not be juvenile, but your mannerisms portray you as such.
And Marquis stated pretty much what I was alluding to in my first post. If you call up ranting, don't expect much help. Judging from your posts here, that's exactly what we're assuming you've done. It's very possible that you called both Sager and PC Torque, calmly explained your situation and patiently attempted to compromise with them due to the issues that you were having, but your behaviour here really doesn't engender much faith that that's how the phone calls went.
You say that you read the policies, yet, if you had
read them and understood what the words meant, you would know that you were liable for shipping back to Sager were any problems to arise. I'm not saying that I like the policy. Personally, I'd be ticked, too, if I had to pay to send my unit back to get fixed (even worse because I'm in Japan, so it'd really
be a sticky issue for me). But my point is that you should, as an informed consumer, be a little more understanding as to how the process works (considering you state that you read the policies).
You also state that Luke from PCT told you that you'd receive a "Full Refund." Well, that's between you and Luke about that. I'm placing my money on the bet that you misunderstood his meaning. I'm not saying that I'm right on this guess- just that it's where I believe things to've gone wrong.
Originally Posted by jmcolth1
I paid by wire transfer. They wanted cash up front. Maybe they are all just saints over there at PC Torque.
My guess is that since you paid by cash, you weren't willing to use a credit card for the hold for the replacement computer that they were willing to send to you. Or that you don't have one. In which case, they would require some sort of cash payment to prove that you're not going to skip town with a 2 for 1 deal on 8790s. Not willing/able to do that, do you blame them for not sending you a unit? Once again, how did you act during these conversations? Were you calm and collected or were you ranting like a 14 year old having a tantrum? Attitude makes all the difference in this world of ours. Also having read the policies and understanding them seems to help a bit, too.
Not sure what the people @ PCT being saints has to do w/ anything. I'm sure they're human just like the rest of us. Mistakes are made. From what I've seen, though, anytime there is a mistake made by them, they're right up front about it and willing to go out of their way to make it right w/ the customer. So far, I don't see what they did wrong here. Anyway, shouldn't it be Sager that you should be mad at considering that it's their policies that you read but didn't understand?
So far you don't seem to see the points where you went wrong. Personally, I don't feel bad for you at all. Maybe when you grow up a bit or at least learn to act a little more maturely, we'll take your complaints seriously.