Who the heck wants to read posts in LIME GREEN
?! Ouch! Some of us use the light blue scheme, Luke!
I think a major problem here is that everyone jumped on jmcolth1 too damned fast!
Remember folks, many people do not handle product defects with large/high-value items very well! This is a simple truth. As such, when a problem occurs, they are pissed. And as jmcolth1 stated, he has a RIGHT to be pissed.
Sure, he may have been mis-directing his anger towards PC Torque - I don't know, but he's angry nonetheless. PCT, to their credit, did try to help him as best they could with their policies in place. Those policies may not sit well when one is in the position jm is in, but they are in place to prevent frauds and abuses. The cost is, honest mistakes and defects that are returned/etc will suffer by not being smooth and without incidents.
I know Sager's tech support is difficult for many to deal with. I personally like it (via e-mail). Haven't had to use the phone with them, and I prefer this, as e-mail is a nice paper-trail to cover both parties involved.
JMCOLTH1: I am sorry you had problems with your machine; while it's no help to you, all I can say is: "it does happen" - I wish it didn't, but there it is. Hopefully, your next machine, wherever you purchase it from, will be free from defects (as most brands, Sager and other, typically are).
It's also a good lesson for everyone to know they should read and understand return policies, as Sager's / PC Torque's is not that bad, on the whole.
I would ask that members don't jump all over someone who has issues, even if the initial posts seems abusive. Just put yourself in their shoes: you spend a ton of money and have a bad product. Ouch, that hurts and is good cause for being "pissy" (as it's been posted).
In an ideal world, we'd all be civil with one another all the time, but then again, if it was an ideal world, there'd be no need for return policies and the headaches that go with them (for all parties).
Just my $0.02 worth,