Originally Posted by KCK
No need to say that everybody here understands your frustration, but one may get a lemon from any vendor (IBM included). What matters then is how the vendor reacts, i.e., how quickly one gets a replacement.
I would ask them (Richard?) at least for faster shipping of a replacement. Having a system fail right out of the box is not in the same category as failures that might occur after a couple of weeks, since it raises doubts about some basic quality control (although damages during shippment do happen).