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Originally Posted by MARQUISDARQUIS
I just had the misfortune to use my Warrentech warranty. I have to say, I am not satisfied with the experience and I would not purchase a warranty from Warrantech in the future because of it.
My 8886 failed, most likely something in the power control module. I called the numbers and made contact. At first there was some confusion about my invoice. I had the invoice numbers, but not the original receipt due to a flood in my house. So I had to contact the company I bought the machine from to obtain a duplicate.
LESSON #1 - hold on to those receipts, make copies and store them like you would store any valuable paperwork.
That burned some time. OK, so now they send you a box to ship your machine in. Unfortunately, I guess they didn't know how big a SAGER is because the box they sent was too small, way too small. That burned some more time. Plus, because they are not open on the weekend, I wasn't able to correct the situation when I found out about it on a Friday afternoon.
LESSON #2, Make sure you have the machine dimensions and that you provide them with such. It may not help, but ... ....
Another box arrived. This one fit. I sent it in. They do pay postage both ways. All you do is put the bugger in the box and seal it up. Oh, you have to include your receipt and a bunch of numbers, etc. Also, the AC adaptor and all original discs and make sure you change any passwords as you need to give them such so they can test the machine. Might be a good idea, if you can boot the machine, to remove any files you would not want others to have access to.
They got the machine in something like 3 days (they pop for 2nd day air but I live in Hawaii and that means 3rd day air) and fixed it in about 15 minutes. Then they shipped it back. Total turn around time, once they had the right shipping materials, 1 week (7 days).
When it got here, I was sorely dissappointed to see the casing around the LCD was sprung. At the upper right corner, it was nearly 3/8" apart. It was separated across the top and down the right side. One latch hook was engaged, the other was protruding at a funny angle and holding the lid away from the body by about 1/4". The latching mechanism didn't work and it took a lot of careful tinkering to get it open so I could check to see if they had repaired the machine. It works fine. I was able to snap most of the right side and the top back together but the latch is non functional and there remains a 1/8" gap at the right latch hook.
I called MicroMedic about this right away. The first person to answer didn't know what to do but promised to call me back. She never did. The second person, the next day, said I would have to send the machine back in. I explained I had already been without my machine for nearly 3 weeks, an extra 2 weeks because of their screwing up the shipping container. I wanted them to authorize a local repair as this is a simple matter but I am not going to attempt it myself because if I do and I screw it up, I void my warranty. However, I really can't go another week (hopefully it would only be another week) without my machine. I realized it was useless to continue the conversation with this person so I asked for her supervisor. She gave me a telephone number to call. I called it and was asked for a pin number which I obviously didn't have. I have since referred the matter back to the company I bought the machine from but I haven't heard from them yet. I have also emailed both MicroMedic and Warrentech but have not received a reply.
They had no reason to open up the lid casing, none at all. My guess is someone tried to open the lid without fully disengaging the latch or attempted to hold or grab the machine by the lid when it was closed and latched. Either way, they sprang the casing. I can use the machine and have even traveled with it. I cannot latch the lid so I am very concerned about going through security at the airport. I am very upset this should have happened at all. I am more concerned it should have been sent off in this condition and the most upset that I have been unable to contact anyone at MicroMedia or Warrentech to get the matter resolved.
I found the whole experience unnerving and though they did fix the machine, they caused nearly as much damage as they fixed. I have to wonder about how they treat machines in their custody and care. I certainly would never buy a Warrentech warranty nor any warranty that used MicroMedic in the future.
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And he only had UPS ground for the shipping option.
