Sager vs Dell, Service and quality

Get the Sager from PCTorque.

The sager seems to be a really good deal, in my opinion dells are overpriced, and have bad service. Look at the resellerratings for both. Dell your paying for a name brand, so that is where a lot of the money goes. The XPS is also really ugly, while the sager 8790 looks sleek even though it is quite large. But it is still slimmer than the dell. I think the Dell is 2" thick!

8790 is a lot more poweful than XPS. Also customer service is exemplary from PCTorque (check resellerratings for PCTorque. not Sager)

It seems like a really good service. Although pctorque uses the warrantech warranty which i have my concerns about. I am still ordering from them though, i am just worried about the warranty. Nobody has said much to lessen my worry as well.

Dell's customer service is far inferior than pctorque. Dell is too big of a company to have good customer support. you could email adam, the manager of pctorque, and he would respond promptly to any of your questions about sagers. Try emailing michael dell lol.

also, the 8790 outperforms the XPS and costs a grand less. Sager has the best value right now.

I've had great service from Dell. I've had several Dell notebooks and they've all been great. My impression is that Dell has better customer service. I'm not that impressed with the XPS system. I think the 8790 is definitely better provided it lasts. Is the 8790 really a grand less? That doesn't sound right. Seems to me that the 8790 is actually more expensive.

not to mention that you get lifetime tech support with a sager. if you buy from pctorque, i think it will be 24/7


additionally, warranty service from sager is cheaper than with dell. you can get transit coverage for about $50. as far as replaceable video cards, use the search to do reading on it. it's been proven that removable video gpu's do not perform as well as integrated gpus. also, with the pending shift to PCI-E, that replaceable gpu is pretty useless until the next architecture comes out.

sonic, you would think that the 8790 is more expensive just because of what you get

sager has much thinner margins in terms of profits, which is why we can save so much!

i'm using a dell 8600 right now, and although it's a different class machine, i prefer my 8890. just little things like the full size keyboard, and the touchpad are small reasons why i prefer sager! i HATE the dell touchpad, and the buttons for the stick pointer are USELESS

yeah, ok it's not a grand. I'm not sure what each costs now, but the XPS was really expensive when it came out. As long as you don't have a problem, Dell is great, but if something breaks, be prepared to talk for hours to people in India (no offense to them).

prolly cuz they are one of the best resellers of sager, and they pass the savings onto the customers

As much as I love our Sagers, the warranty that Dell offers was better FOR US because they will come onsite within 24 hours and repair any problems (of course we never had a completly dead notebook either so I can't say for every instance this is true). Save shipping and developer down time. Also honestly we've had more problems with hard drives going bad and screens on the Sager (8886-8890) than we did when we used Dell. Damn Sager's are so fast though, it was worth overlooking those two items. Plus the Sager's do hold up very well. Now Compaq(HP) on the other hand ...

My Compaq's held up pretty well (other than the usual paint being rubbed off due to wrist placement). Though updating some drivers killed off some of the functionality like the wireless de/activate button and the mute button.

But I've given it away (restored to working condition) and will be ordering a Sager any day now. As for Dell vs. Sager, as a home customer, I'd go with Sager because not only is it cheaper, but PCTorque at least is a real pleasure to deal with. Luke's been helping me out with ordering issues that are really my fault (got stopped partway through card authorization, he answered my questions about options and cancelled the authorizations for me, and generally put up with my constant emails to him). I bet any other place would just say, "Too bad, wait for them to time out" and leave you waiting with crippled available credit in the meantime. PCTorque

Not sure how Sager's service is, personally, but from reports here, for the most part it's very good. And buying from PCTorque, they should be able to help if you need help dealing with Sager for some reason. There's no 24-hour onsite service like you can get from Dell, but as that's a business necessity, it's not a big deal to many of us home users. But if you can't live without your laptop, it's a consideration.

i think that once your extended warranty kicks in, they have a clause that states if you are within 60 Miles of an authorized repair center, you are entitled to onsite repairs. that's how it is with the phillips notebook at least

you can't upgrade them, but there is a reason for that. i'll leave the searching to you as this topic has been debated many times

You can get great customer service from Dell, but you'll have to pay for it. The Sager 8790 is now marginally more powerful than the Dell XPS, but the XPS does allow for a dodgy replacement of the video card (dodgy because we know at least one is comming, but we don't know what it is). Still, even a dodgy upgrade is better than no upgrade.

The 8790 has more "toys", like a built-in webcam, full keyboard with numpad(!), and a TV tuner. Also, it sports a 17" screen (a biiiig plus) but not a "uxga" (a minor minus).

I went with the Dell9100 (same as the XPS, but more configurable/less cool) rather than the Sager8790 for two reasons. Price and resellability. The Dell is cheaper (at least the 9100 sure is) and will re-sell more easly than the Sager (Sager? what's a Sager?).

I spent $1590 for a 9100 with a 3.2GHzP4, 1GB RAM, 7200RPM HD, WUXGA screen, 128MB ATI 9700. Can't really beat that....