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major problem

post #1 of 13
7/12/04 at 5:37pm
Thread Starter 
Ok, i turn my sentia on, and i hear that sound that comes when u press the on button, but the screen it does this wierd thing. It would be black, then slowly bars of different colors will come up from the bottom right of the screen. These bars would mostly be white, and the bars would go until they reatch the whole screen, and the screen turns mainly white with a few other colors mixed in. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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post #2 of 13
7/12/04 at 8:09pm
Did you install a new driver or anything?
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post #3 of 13
7/12/04 at 10:46pm
Sad news i believe that would be your motherboard taking a big dive. Happened to my IBM laptop, same problem with my friends mac, it was his motherboard too. Hope it's still under warrenty.
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post #4 of 13
7/12/04 at 11:42pm
MonkeyFace I think Artz just got the laptop.
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post #5 of 13
7/13/04 at 12:37pm
That doesn't mean the motherboard wasn't defective from the start
It could be something else, I'm just speaking from experience, I am by far no computer expert so really i don't know. Just saying it happened to me and it was my motherboard
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post #6 of 13
7/13/04 at 3:48pm
Thread Starter 
damn...i have warentee. Im gonna call. O, and its new!!!!!!!!! used maybe 10 times (i was on vacation w/o my laptop)
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post #7 of 13
7/13/04 at 4:26pm
Monekyface is right
the same thing happened to my compaq presario 2100us
had to send it in to get a new motherboard
I hope AW covers that...tell them you dont know what happened and they should replace it for free.... thats the trick I used with compaq...play stupid!
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post #8 of 13
7/14/04 at 8:36am
All I meant by " I think he just got it" was that its should still be under warrenty
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post #9 of 13
7/14/04 at 9:19pm
Thread Starter 
Well Alienware Reps Should Think About Learning About The Sentia Before Being Authorized To Give Tech Support For It!!!!!!!!!!!!!! I Worked For Three Days On The Phone And They Want Me To Download The Other Version Of The Bios. Wtf!!!!!!!!!!! I Called Right Back And Yelled My Lungs Out And They Will Be Happy To Let Me Send My Laptop In!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This Pisses Me Off Knowing I Treated This Laptop As A King For The 4 Hours I Used It And This $3,000 Dollar Laptop Has Broken Down Onme. I May Return It!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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post #10 of 13
7/29/04 at 2:40pm
Thread Starter 
I got the report back...they think its the wireless card, so i need to wait 3 weeks b4 i get it.....Im getting closer to my decision of returning...If i return, do i need to pay that restoking fee even though they dont sell the older sentia (thats the one i have)?
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post #11 of 13
8/11/04 at 2:06pm
I would imagine there would be a restocking fee still.

I work for a cellular service provider and I see this kind of stuff happen every day. When dealing with anything electronic (especially modular systems such as a computer), there is always the possibility of getting the lemon. Think of how many they make and then how many people it happens to. I don't think it happens too much but DAMN, it sucks when it happens to yourself!
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post #12 of 13
8/11/04 at 2:49pm
3 weeks for a standard wireless card! And this is what they call AWARD WINNING SERVICE?
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post #13 of 13
8/11/04 at 3:54pm
Yeah that really does suck!
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