post #81 of 98
7/22/04 at 7:43pm
Originally Posted by quackerjack
You read their policy right?
You have to understand that companies have policies for a reason. You keep comparing them with DELL?
Alienware makes custom machines. Dell has systmes alread made and they can sell them to someone else if they have it returned to them
Alienware can't do that. There machines are built from scratch. I am still waiting for my system (taking longer than usual) and I am a bit upset, but I understand that this system is custom built.
They probably have the re stocking fee because they can't seel the machine back to someone else. All the time and money spent building it is gone.
The dead pixel policy does suck. I would eb mad to, but if it is tated on their site, well, you need to know that. other comapnies need more dead pixels for a replacement and others if you pay a bit more, they protect you.
It is upsetting to not have your system like you wnat it, but they are doign everything they can. They are replacing your vid card and once oyu have that, your system will be as you want it. Hey, maybe a pixel will go bad in the center
Originally Posted by ewolff
Dell "technically" has pre-built computers. They have barebones systems that they add components to based on what the customer orders. Alienware builds the entire system from the ground up.
Wadebaker, I feel for you, but I have one question for you. You say you jumped into this four thousand dollar purchase without doing any research beforehand. Forgive me, but that is just plain stupid. When I made the decision that I was going to buy a laptop, I spent a good three weeks comparing models from different companies and gathered as much information as possible. When I decided on Alienware, I asked questions in this forum and looked around the AW support site for as much information I could get before making a purchase.
Four thousand dollars is a lot of money to just throw down on a purchase before doing any research. That is almost like buying a car without test driving it first...
Originally Posted by Alienwarenutter
okay buy dell or go pcworld lol tell me where you get a 1 dead pixel return thing...... i mean they aint to blame for manufactures messing up.
If you want perfection buy the parts and build your own harddrives processors yeah you hear me right build everything.... oh sorry you can't
So don't go playing hard man when you dont build the bits...alienware have probally had to argue through hell to get a 1dead pixel return thing with the montiors makers...so some credit would be nice for the guys..they offer a bloody good service considering there size agaisnt larger retailers..so comparing them to Dell and other places is like comparing a Ford Model T to a Mclaren f1 STUPID!!!!!!!!.
Yes they have issues. yes they are expensive but i tell you now even now i am building my own pc, i know it will never be as nicely built or as stylish and hold as much influence then a Alienware.
Some people need to get there head out of there argumentative anus's and look at the picture of what is being offered.
If you want a policy where they will take back a tft with a single dead pixel anywhere which dont suit you "sir, Maam" then you pay for it £1200 per monitor please???
The policy is good and you lot should stop complaining while you have valid arguments perhaps with costs going up while being shipped after a invoice that i am sure could be sorted between you and Alienware and a solicitor that I agree sounds wrong but perhaps is legal.
I will pay anything if I know I am getting quality not quantity like with Dell. And other places. I know at least 20 people with Laptops and Desktops and not one of them complains. And yes they have had issues and Alienware returns is fair simple and yes takes time but hell aint it worth it once these things are running they are one sweet rig.
Really sit back read there policy and there reviews, look at there fan sites... and then have a look at this "dream perfect computer retailer"....
Originally Posted by Booma
I think that a one pixel policy outside the center of the screen is more than reasonable considering the resolution of the screen. That's only one pixel out of 1,764,000; think of the odds against them with the policy they have now, much less the zero pixel failure policy they used to have.
As far as it passing the tech inspect at the factory, it's a point system, not a 200 point inspection. The unit has to score 200 points on an inspection test in order to ship, 195 it goes back, 200+ it goes to packaging and FedEx.
Once it gets to FedEx the box is a$$raped all the way to your door, all shippers are notorious for damaging PC shipments, computers just aren't built to take such abuse. This is why Alienware doesn't offere express shipping, because they were tired of FedEx destroying the computers before they got to the customer's door.
There's no real way to tell, but I would venture to say that at least one if not both of the problems you had upon arrival weren't there when it left the factory floor.
Originally Posted by PSYCHO
Wow... more people with their heads up AW's A$$. Did you ever wonder why AW uses a wallpaper that is black? Because you can not see dead pixels during a LAME 200 point quality inspection. Do you really think AW looks at a lappie and says, "oh, it looks like there are dead pixels, we should replace it before sending it to the purchaser." hahahahahahahaah that would be the funniest thing I could hear out of AW .
They have replaced my LCD 2 times due to dead pixels!! Again, I only speak from experience.