MicroMedics Sucks! - Page 2

might want to contact Watch dog at maximum pc and other establishments to have micromedic checked into. sounds like it might be a guy who does it in his basement full of cats using a crowbar and a pen.

OMG, If I didn't see the pictures I wouldn't believe this. Does Warrentech use the same people ?

Wow

Boy am I glad I never had to go through Phillips.

You need to send those pictures to Philips.. Man that is so wrong.

Now your getting me really worried. I bought the 3 year warranty with them. But I think warrantech uses micromedics as well.

Hmm.. Maybe we are better off building our own laptops. This is really a serious dillema in my book. I'm going to buy the 3790 and now I am wondering if I should get the warranty. I mean if the motherboad dies I wonder how much that will cost me. You say the powersupply died too ? Did you get a pic of the powersupply ? Man maybe I am better off getting a laptop in Thailand.. At least whatever needs to be done on it will cost me next to nothing.

anyone know the exact address of Micromedic (for all we know it could turn out to be a little hole in the ground)

damn just put that in streets and trips in the middle of freaking no where. i take that back not terribly far from chicago.

Micromedics is a NIGHTMARE. I just tried to get a repair through philips from them, and it ended up taking 4 days for a box, and 5 days for a diagnosis. IMAGINE how long it would take just to finally have it fixed!!

9 days downtime, and it's not even done yet. Worst of all, they want to charge me 900 for a fried motherboard!

My HP Laptop has given me many problems. The first time, my laptop stopped charging, i called circuit city, they sent me a box, and within 2 weeks I had my computer back in perfet working order. This repair was handled by a company out of Texas. Now I had the screen die on me, then shortly thereafter, it stopped charging again altogether. again I called Circuit city, and they got a box to me in a few days. This time the box said Micro Medics on the side, which made me a little skeptical of a new company. for my own peace of mind, I did a little googling and low and behold, I found over a dozen complaints of poor service, incompetent techs, and outright fraud.

After reading this thread and seeing the damage, and reading other reports, I decided to take no chances. I took my camcorder and filmed every inch of my laptop (front, back top, bottom, sides, different angles...) with the paperwork from micromedics in plain view to dispell any claims that the footage is old. I even filmed myself packaging the laptop into the box properly, and including all necessary components. I can only pray that they have the audacity to mess with me. If my laptop comes back with so much as a scratch that it didnt have when I sent it, Im gonna shove the proverbial foot up their ass until I get restitution. If they refuse, I will take legal recourse. I am tired of companies screwing consumers, and this one has particularly gotten to me.

I will keep everyone updated on the status of my claim. Remember, dont take shit from anyone.

You'll have to let us know what happens. Im sure people here would love to see micro medic get pounded.

I think you guys may be legally retarded. Micro medics gets over 700 laptops a day, and that number keeps growing. Theres lets say, 12 complaints about peoples returned laptops? Ill even be nice and say 30. Lets be REALLY absured and say all 30 of those happend in the same day. 30 laptops that still need attention out of 700 a day is pretty damn good.

For the guy who has WAY to much time on his hands and video taped himself putting it in the package and every square inch of the laptop incase of a scratch that might happen. You need to find yourself a girl mate. Ever ponder the thought that a scratch may happen in shipping? When that oh so sturdy cardboard box is thrown onto the loading truck then jamned into the loading bays of the post office where the oh so gentle and extremely compitent people of the Postal service stack several hundred other boxes ontop of it over night while its waiting for shipping. MIGHT cause a scratch to your laptop MAYBE?

Heres a thought. Stop breaking your freagin laptops. jammning crap into your cdrom bay trying to get cds out, pooring coffee on your keyboard (which is right above your logic board mind you) and installing third party memory and adapters MIGHT cause some issues with your unit.

Im sure micro medics does screw up on units. But im also sure NONE of you brilliant people have EVER messed up at work in anyway shape or form your entire working lives now have you. specially on your first week or anything huh? that doesnt go for the guy working at mcdonalds living in his parents basement video taping his laptop before being sent out. You have more important issues all around to deal with first before you even touch the laptop subject.

besta luck to all of you
Cant wait for the hate mail!

Ill-informed

I will assume one of two things about you (or maybe both): (1) you have so much time on your hands that you can waste that much time writing about a subject you obviously have no real clue about, or (2) you work for Micro Medics and are trying to indirectly defend the company you work for.

Either case is fine by me, but what gets me is that you think it's alright for a company to screw up on something that costs as much as a laptop does. I paid nearly $4000 for mine, at least a good $300-$350 (maybe more) of which was for the extended warranty alone.

Perhaps you think laptops don't break on their own under normal use? If that's the case I would guess you've never owned a laptop, never owned one for very long, or are extremely lucky. EVERYONE I know who has ever owned a laptop has seen their laptop break at one point or another, usually not caused by user error, but under normal use. Laptops have a small interior, and are obviously subjected to more heat than common desktop PC parts, and even more stress on the parts do to their portable nature. Eventual failure should be EXPECTED with a laptop.

HOWEVER, the companies that are entrusted to repair damages should respect the fact that people pay good money for these devices and should TAKE CARE OF THEM whilst repairing them. I have had my laptops (both current and previously owned, none of which I have personally upgraded with these "third party" devices you speak of) serviced by Toshiba, Sager, and even CompUSA, and all those companies have always returned my computer in tip-top shape and always in better-than-before condition. MicroMedics has not. My computer came back from them filthy and damaged. Not only that, but others have had similar experiences that I have making it obvious that someone over there clearly doesn't care about the computers they repair.

I've messed up on the job before, but in all of the cases I've messed up on where a customer was involved I have worked to make it right, even going as far as going on-site to right the wrong. In my case and complaint with Micro Medics, they wouldn't even say for sure if they would replace the part they say was probably damaged by UPS, and they won't even consider replacing the damaged parts they were obviously responsible for.

They are an extremely irresponsible company. I've recently learned that some companies have discontinued extended warranties with Phillips Magnavox (who outsources to companies like Micro Medics) due to disappointing service-related issues with the company.

I cannot believe that you, as a consumer, would even think about defending them with all the proof people have laid before you. Hope you enjoyed the attention, since that's the only other reason I can think of that you would post such bull.

dude, you give me a hard time because of my lengthy response about micromedics when you proceed to match if not surpass my entry. Its not about having "that much time" its about feeling strongly about a subject.

Then you assume because a product is expensive an obscene amount of care is placed into its handling. Look at cars. Those are much more expensive then laptops and how often do you hear about them getting banged up or something going wrong in there repair or even construction. its not about price. Its still a product that is getting opened worked on and changed. SHITS going to happen.

No where in my response did I ever say that "normal wear and tear" doesnt happen. I beleive i said something along the lines of pooring coffee on them or jamming something into the cdrom bay. If that falls under your "normal" wear and tear category then you to also have some seriouse problems you should work out with a trained professional.

Your contracts you speak of with toshiba compusa and such... those go to micro medics.. COMPUSA is one of there big contracts. BESTBUY is there largest. when the unit is shipped back to the store they usually take the unit out of the box and give it to the customer which makes it look like the store themselves fixed the unit. What are you talking about with magnavox pulling out of a contract with micro medics anyways. They dont even make laptops. they make batterys and such for laptops but micro medics only contracts with units. not parts. check your facts

You go onsite to right any wrong youve done at work... I would be interested in knowing where you work at where the company would grant time money and personal inorder to ensure customer satisfaction. dont get me wrong that sounds like a great thing. However from business stand point (number crunching) thats suicide. plus these things get shipped all over the nation. you want the techs to fly out to your house apologize in person then present you with a part that could very well have been broken in shipping or most likely by the customer themselves? please..hold your breath for that.

yes I enjoyed the attention thoroughly. Please feel free to write another 7 paragraph reply or longer to this. Since you obviously are so above it.