Originally Posted by afrochimp
I think you guys may be legally retarded. Micro medics gets over 700 laptops a day... ...Cant wait for the hate mail!
I will assume one of two things about you (or maybe both): (1) you have so much time on your hands that you can waste that much time writing about a subject you obviously have no real clue about, or (2) you work for Micro Medics and are trying to indirectly defend the company you work for.
Either case is fine by me, but what gets me is that you think it's alright for a company to screw up on something that costs as much as a laptop does. I paid nearly $4000 for mine, at least a good $300-$350 (maybe more) of which was for the extended warranty alone.
Perhaps you think laptops don't break on their own under normal use? If that's the case I would guess you've never owned a laptop, never owned one for very long, or are extremely lucky. EVERYONE I know who has ever owned a laptop has seen their laptop break at one point or another, usually not caused by user error, but under normal use. Laptops have a small interior, and are obviously subjected to more heat than common desktop PC parts, and even more stress on the parts do to their portable nature. Eventual failure should be EXPECTED with a laptop.
HOWEVER, the companies that are entrusted to repair damages should respect the fact that people pay good money for these devices and should TAKE CARE OF THEM whilst repairing them. I have had my laptops (both current and previously owned, none of which I have personally upgraded with these "third party" devices you speak of) serviced by Toshiba, Sager, and even CompUSA, and all those companies have always returned my computer in tip-top shape and always in better-than-before condition. MicroMedics has not. My computer came back from them filthy and damaged. Not only that, but others have had similar experiences that I have making it obvious that someone over there clearly doesn't care about the computers they repair.
I've messed up on the job before, but in all of the cases I've messed up on where a customer was involved I have worked to make it right, even going as far as going on-site to right the wrong. In my case and complaint with Micro Medics, they wouldn't even say for sure if they would replace the part they say was probably damaged by UPS, and they won't even consider replacing the damaged parts they were obviously responsible for.
They are an extremely irresponsible company. I've recently learned that some companies have discontinued extended warranties with Phillips Magnavox (who outsources to companies like Micro Medics) due to disappointing service-related issues with the company.
I cannot believe that you, as a consumer, would even think about defending them with all the proof people have laid before you. Hope you enjoyed the attention, since that's the only other reason I can think of that you would post such bull