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USB 2.0 Problems with M6809/M6811

post #1 of 42
7/24/04 at 11:16am
Thread Starter 
Has anyone else had problems with USB 2.0 devices with the m6809 and the m6811?

I originally bought a m6805, and purchased an external WD USB 2.0 HD for backups. The HD was recognized by the USB 2.0 drivers supplied with Norton Ghost and the ext HD worked fine.

When I exchanged the m6805 for the m6809, when rebooted to dos for norton ghost backup, the m6809 would not recognize the ext HD as 2.0, but would recognize it as 1.1. I exchanged the WD Ext HD for a ACOM USB 2.0/firewire. This ext HD was recognized, and worked.

I then exchanged the m6809 for a m6811, and the problem reoccurred. The m6811 not recognize the ACOM as a usb 2.0 device with the drivers supplied by norton ghost.

In addition, when booted normally into windows XP home supplied with the laptop, the device manager does not list any of the built in USB controllers as USB 2.0! I bought a Belkin USB 2.0 Hub, and the m6811 only recognizes it as a GENERIC USB hub, and will recognize nothing that is attached to it, USB 2.0 or 1.1.

Any advice? Do I have a bad hardware in my m6811, or is this common?

Restored to the M6811 image on the restore DVD. Same problem exists with the hub. Same readings from SiSandra, also.
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post #2 of 42
7/24/04 at 12:48pm
If this helps anyone, this is what SANDRA reports about the USB situation(below). This is taken from a m6809 with m6811 BIOS (looked the same with original BIOS). I would be curious to know what the situation is here also. Device Manager Also only reports one Enhanced controller, and 3 other regular controllers. From SANDRA:

USB Controller 1
Model : Arima Computer Co VT82xxxxx UHCI USB 1.1 Controller (All VIA Chipsets)
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : Arima Computer Co VT82xxxxx UHCI USB 1.1 Controller (All VIA Chipsets)
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : Arima Computer Co VT82xxxxx UHCI USB 1.1 Controller (All VIA Chipsets)
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : Arima Computer Co VT6202 USB 2.0 Enhanced Host Controller
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 6
Companion Controllers : 3
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 32-bit
Legacy Emulation Enabled : No
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post #3 of 42
7/24/04 at 1:07pm
I found this interesting little tidbit of information else-forum, which could be of help to you guys. http://www.techsupportforums.com/sho...5227#post45227
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post #4 of 42
7/24/04 at 1:19pm
Thread Starter 
That might help in Windows XP and I will try it, but it won't help when I am booted to PC-DOS using Norton Ghost to do a backup and restore.

I will try the patch and see if it helps with the Hub problem.
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post #5 of 42
7/24/04 at 1:22pm
Didn't help with what SANDRA reported. One other interesting thing I just discovered; Device manager reports 4 USB root hubs (expected). 3 of them are 2 ports, one is 6 ports. According to Sandra the one listed as 6 ports is the USB 2.0 one .... will repost in a few when I am done with some quick experimenting


Interesting ... of the four USB ports we have, they are comprised of the first two USB root hubs listed in device manager. So what are the other two for?
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post #6 of 42
7/24/04 at 1:36pm
Woah!!! If it's true, this sucks: http://slashdot.org/articles/03/06/1....shtml?tid=137
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post #7 of 42
7/24/04 at 2:08pm
After reading that, I just read a ton of info on USB.org. Of interest to somewhat negate that message on "/." and at the same time verify it :

'Low or Full-speed Product Packaging Recommendations:
Products that operate at only low or full-speed can qualify to use only the Basic Version of the logo (i.e. without the special Hi-Speed identifier). The old USB logo is obsolete and should not be used. The USB-IF recommends vendors simply use "USB" as has always been done, on packaging and in marketing materials for low or full-speed USB products. Avoid using terminology such as USB 2.0 Full Speed, Full Speed USB or USB 2.0 which can be confusing for consumers whose expectation is that a USB 2.0 product is by definition high-speed."

From reading that and some info before and after that snio, USB 2.0 is not a speed specification. A device that conform to USB 2.0 can be only full speed instead of high speed, but should not be called USB 2.0. That being said, it doesn't say they can't call a full speed (as opposed to high speed) USB port USB 2.0, as long as it conforms ot the latest specifications. Speed is not one of the specifications. Hmmm ... time to get in touch with eMachines and/or Arima.
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post #8 of 42
7/24/04 at 4:08pm
Quote:
Originally Posted by Thunder_PC
After reading that, I just read a ton of info on USB.org. Of interest to somewhat negate that message on "/." and at the same time verify it :

'Low or Full-speed Product Packaging Recommendations:
Products that operate at only low or full-speed can qualify to use only the Basic Version of the logo (i.e. without the special Hi-Speed identifier). The old USB logo is obsolete and should not be used. The USB-IF recommends vendors simply use "USB" as has always been done, on packaging and in marketing materials for low or full-speed USB products. Avoid using terminology such as USB 2.0 Full Speed, Full Speed USB or USB 2.0 which can be confusing for consumers whose expectation is that a USB 2.0 product is by definition high-speed."

From reading that and some info before and after that snio, USB 2.0 is not a speed specification. A device that conform to USB 2.0 can be only full speed instead of high speed, but should not be called USB 2.0. That being said, it doesn't say they can't call a full speed (as opposed to high speed) USB port USB 2.0, as long as it conforms ot the latest specifications. Speed is not one of the specifications. Hmmm ... time to get in touch with eMachines and/or Arima.
That came SO close to going right over my head...
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post #9 of 42
7/24/04 at 8:22pm
After reading what I typed, I thought that might be the issue . My choice was wording was odd, but I couldn't think of any other way to put it after being up for almost 24 hours straight lol.
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post #10 of 42
7/24/04 at 11:00pm
Thread Starter 
I found the patch that Nychold had mentioned, and I already have it installed.

I also tested my usb 2.0 hub against all 4 of my usb ports, then checked SysSandra. It says I have a generic hub that supports Hi-Speed (480) 2.0 USB. However, nothing that I connect to that hub is seen.

When I connect a USB 1.1 hub, it is seen as a full speed (12MB) 1.1 USB hub. Everything that I connect to it is seen and works.

This seems to be a problem with the chip set, since my Ext HD can be seen if I load the USB 1.1 drivers in PC-DOS, but not if I load the USB 2.0 drivers.
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post #11 of 42
7/25/04 at 1:16pm
Thread Starter 

e-Machine contacted, will check this thread!

I talked to E-Machine tech support this morning, and I will hopefully get a reply from them within a week. I gave them a link to this thread, so anyone who is also having USB problems please add Posts to this thread.

Thanks
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post #12 of 42
7/25/04 at 2:10pm
Excellent! I wonder if they will actually look at it. I may call within the next day or two also just to keep it in the backs of their minds
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post #13 of 42
7/25/04 at 2:35pm
Thread Starter 
Wonderful idea, Thunder. The more people who call, the more seriously they will take this design flaw!

I have to say, E-machine support answered the phone within 16s on a Sunday, was very polite and helpful, and escalated it immediately when he understood the problem. He wrote down the particulars, and appreciated the testing we have already done. I have absolutely no complaints about how tech support responded to me.

On a side note, he also said he has hear quite about about the hinge issue.

This is the first time they have heard about the USB problem.
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post #14 of 42
7/25/04 at 2:54pm
If the problem is as widespread as it appears, I am surprised it hasn't come up inthe past. At any rate, did he happen to mention if they were working on a fix for the cracking hinges or still just replacing them? I am one of the lucky few without one yet, but I am waiting :P
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post #15 of 42
7/25/04 at 11:28pm
remember that a USB 2.0 hub that has a USB 1.1 and USB 2.0 device on it will only run at the slower speed. The m60x series has basically two hubs. one on the back with two ports and one on the right with two ports. If you have a mouse or anything plugged into them than any 2.0 device will not work at the 2.0 speed.
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post #16 of 42
7/25/04 at 11:58pm
Thread Starter 
I tested the USB 2.0 hub with nothing else plugged into the other three USB ports on the m6811. I tried only a single USB 2.0 memory stick, then a 1.0 memory stick, a canon scanner, and a HP printer, each separately plugged into the hub. Nothing was detected when plugged into the USB 2.0 hub. All were dtected when plugged into the USB 1.1 hub.
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post #17 of 42
7/26/04 at 9:19am
Thread Starter 
If any one has succesfullu used a USB 2.0 Hub, please post with what brand it is.

If anyone has gottent the Belkin 7 port USB 2.0 Hub to work with the M6811 or m6809 please post.
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post #18 of 42
7/26/04 at 3:15pm
Thread Starter 
Bump,

Anybody with any success with USB 2.0 Hubs?
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post #19 of 42
7/26/04 at 5:00pm
I have a problem with the USB and it is the mouse not being recognized after a reboot. This has been the same since I got it. I have gone through and reinstalled the os twice to no avial. Help!!
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post #20 of 42
7/26/04 at 5:18pm
Thread Starter 
I have a similar problem some of the time. I simply remove the RF stick and reinsert it. The m6811 then recognizes the mouse. Have you tried this?
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