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e-Machine Admits Faulty Parts as Cause Of Hinge Problems - Page 2

post #21 of 74
7/28/04 at 3:56pm
I saw a M23XX version in Best Buy with the same problem.
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post #22 of 74
7/28/04 at 6:14pm
Thread Starter 
The tech mentioned one other model that was having this problem. I think it was the m23xx, but I did not remember that when I posted earlier.
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post #23 of 74
7/28/04 at 6:57pm
Quote:
Originally Posted by ajl_2118
Wow, I just read this on another forum....

"[size=7]Guys, I'm not only new to this forum but I also bring bad news. Tech support told me that any serial numbers on any 68xx emachine notebooks ending in a number smaller than 4400 would not be repaired if the hinges cracked. Luckily I just bought mine Sunday at Best Buy and will be able to return it. I'll have to eat the 15% restocking fee though I guess you pays your money and you takes your chances. I don't see how mine could be a # lower than 4400 when it's a brand new 6811. I also had a hard drive that growled and only showed 74 gig capacity so it's screwed up too. I hope that all that read this will head my warning and not buy emachine unless serial # is a hit. I don't want anyone to be as disappointed as me. I'm a bedridden invalid who's only window to the world is my computer. I just can't believe that they run their company like this. I think Gateway must be making some early changes in their policies.
Goodluck guys,
drphilngood "

Any comments as to the validity of this?
Per Best Buy's policy on the back of every receipt:

"A 15% restocking fee will be charged on returns or exchanges of any opened: notbeook computer ... unless defective"

Cracked Hinges is a defect. If the poster pays the restocking fee, he is not too bright. Also 74GB is correct. Products are qupted GB based on 1000bytes per KB, 1000KB per MB, and 1000MB per GB. In reality, there are 1024 bytes per KB and 1024KB per MB, and 1024MB per GB. That works out to an 80GB drive being 74.5 actual Gigabyes. This is the one it is quoted on every HD sold.
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post #24 of 74
7/28/04 at 9:53pm
Quote:
Originally Posted by kooloser
Yeah, and staying crack free is the way to be.
That crack don't smoke itself!
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post #25 of 74
7/29/04 at 3:58am
I just noticed a crack on my 6805's left hinge...they'll be getting a call from me!
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post #26 of 74
7/29/04 at 11:51am
Quote:
Originally Posted by syarost
At least they are saying they will use better parts for the fix!
Well, they are also saying that the M6809 is not part of tht defective batch (must have been a pretty big one) but if you check the polls for cracked hinges you will see that most people there are owners of M6809. Actually, this may be the reason for the M6809 being excluded from the repair list - this is the most popular laptop of the M-series and it would cost a fortune to cover the repairs.
As for the new non-cracking hinges I will say this only after a year or so without a crack on my hinge cause I have read of cases when the hinge would crack after several months (even half a year) of use.
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post #27 of 74
7/29/04 at 12:04pm
Thread Starter 
He might have forgetten to mention the m6809 when he was talking to me, and I did not think to mention it to the tech. Someone should call e-machine tech support to verify which models are affected. The m6809 might very well be in the batch.
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post #28 of 74
7/29/04 at 12:15pm
Guys,
could you plese clarify the serial-number repair restriction for the M6811, please. I am thinking of getting one as soon as BB release its 150 rebate but I read several different things of which serial numbers will be repaired by eMachines. Some forums say it is those laptops with S# BELOW 4400 while others say it is those ABOVE 4400 that will get repaired.
I tried to call tech support but they keep asking me for the serial number an i don't have one yet.
Thanks a bunch.
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post #29 of 74
7/30/04 at 11:29am
Quote:
Originally Posted by zlatanov
Guys,
could you plese clarify the serial-number repair restriction for the M6811, please. I am thinking of getting one as soon as BB release its 150 rebate but I read several different things of which serial numbers will be repaired by eMachines. Some forums say it is those laptops with S# BELOW 4400 while others say it is those ABOVE 4400 that will get repaired.
I tried to call tech support but they keep asking me for the serial number an i don't have one yet.
Thanks a bunch.
Let me clarify this. Go by the first 5 digits, not last 5. After the Nx0XX is where the 44 goes (the two x's).

And it's actually 43. 43,44,45,46,and 47 in the 4-5 position are affected.
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post #30 of 74
7/30/04 at 11:59am
Good to know, thx Anaconda.
Are you an official rep for emachines/gateway?
Also, would it make any sense at this point to wait a little longer to make sure the problem is actually fixed.
What is changed in the hinge to keep it from cracking again?
Thx
Cjh
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post #31 of 74
7/30/04 at 12:29pm
Quote:
Originally Posted by Clutchcargo
Good to know, thx Anaconda.
Are you an official rep for emachines/gateway?
You're welcome.

No, I'm just another person here at the eMachines Technical Support line. I just don't like misinformation spread.
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post #32 of 74
7/30/04 at 12:30pm
my number is 30 and my hinge cracked.....what's up with that?
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post #33 of 74
7/30/04 at 12:37pm
so an n3045 should be ok then?
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post #34 of 74
7/30/04 at 1:00pm
Quote:
Originally Posted by brucenicewander
so an n3045 should be ok then?
Actually I think that one is affected. However, the tech that I spoke to said they will repair hinges on any system with cracked hinges, no matter what serial number you have. Atleast for the M6810 anyways.
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post #35 of 74
7/30/04 at 1:09pm
Quote:
Originally Posted by qbt08
Actually I think that one is affected. However, the tech that I spoke to said they will repair hinges on any system with cracked hinges, no matter what serial number you have. Atleast for the M6810 anyways.
Well M6810's were only made within that period. As far as anyhing not M3043-M3047, they are looking into if there are any further issues.

Bloodgroove99 what are the first five digits of that serial #?
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post #36 of 74
7/30/04 at 1:49pm
So is there a restriction to which serial numbers will be repaired? Mine is N3043... I have heard they will only repair above 4400? Which is it, above or below?
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post #37 of 74
7/30/04 at 3:03pm
I was just hoping that since mine is above 4400 I might have one from a better batch and I might be spared "the crack".
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post #38 of 74
7/30/04 at 4:00pm
I don't know where you are getting the 4400 thing.

I'll state it again. It's in the first five digits of the serial number. Specifially the fourth and fifth digits. If those two digits are 43,44,45,46, or 47, then it is in the affected stock. That may or may not mean yours will for sure crack, but it does mean it was pulled from the stock that had the problem.
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post #39 of 74
7/30/04 at 5:36pm

Thank - You

Ok i got it now. I'll keep my fingers crossed, and its good to know they will repair it if needed.
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post #40 of 74
7/30/04 at 7:22pm
gotcha... thanks
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