I saw a M23XX version in Best Buy with the same problem.
post #21 of 74
7/28/04 at 3:56pm
Originally Posted by ajl_2118
Wow, I just read this on another forum....
"[size=7]Guys, I'm not only new to this forum but I also bring bad news. Tech support told me that any serial numbers on any 68xx emachine notebooks ending in a number smaller than 4400 would not be repaired if the hinges cracked. Luckily I just bought mine Sunday at Best Buy and will be able to return it. I'll have to eat the 15% restocking fee though I guess you pays your money and you takes your chances. I don't see how mine could be a # lower than 4400 when it's a brand new 6811. I also had a hard drive that growled and only showed 74 gig capacity so it's screwed up too. I hope that all that read this will head my warning and not buy emachine unless serial # is a hit. I don't want anyone to be as disappointed as me. I'm a bedridden invalid who's only window to the world is my computer. I just can't believe that they run their company like this. I think Gateway must be making some early changes in their policies.
Any comments as to the validity of this?
Originally Posted by syarost
At least they are saying they will use better parts for the fix!
Originally Posted by zlatanov
could you plese clarify the serial-number repair restriction for the M6811, please. I am thinking of getting one as soon as BB release its 150 rebate but I read several different things of which serial numbers will be repaired by eMachines. Some forums say it is those laptops with S# BELOW 4400 while others say it is those ABOVE 4400 that will get repaired.
I tried to call tech support but they keep asking me for the serial number an i don't have one yet.
Thanks a bunch.
Originally Posted by qbt08
Actually I think that one is affected. However, the tech that I spoke to said they will repair hinges on any system with cracked hinges, no matter what serial number you have. Atleast for the M6810 anyways.