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8600 OS not booting up. Restarts

post #1 of 5
7/30/04 at 5:11pm
Thread Starter 
I don't know how it happened since I wasn't the one with the laptop at the time that it happened but the laptop keeps on restarting when it gets to the windows boot screen. I decided to see if Dell diagnostic could find a problem and it came up with:

-- DST Short Status Test --
Test Results : fail
Error Code : 1000-0142
Msg : Unit 4 : Drive Self Test failed. Status byte = 79

I don't know why it would say that since it boots up to the windows bootup screen. At the very least, it should have given me a blue sceen instead of instant restart. Anyone know what's wrong with it? I'll have to call Dell up later if nobody has answers, I just don't want to wait on hold.
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post #2 of 5
7/30/04 at 5:17pm
well there is an option in windows that says on fail, automatically reboot... so it could be getting a potential blue screen but its automatically rebooting because that option is selected. have you tried to get into windows in safe mode yet?
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post #3 of 5
7/30/04 at 5:33pm
Thread Starter 
Well I was searching thru dell forum and found someone with a similar problem who said he got a reponse from dell saying "the heads were crashing onto the platters." My brother does play a lot of games while laying on the floor with the laptop diagonally on his lap. I guess the Fujitsu Z40P 40gb 5200 drives aren't too good unless they're laid flat on the table. With that said, I'm not sure if I want the lower 4200rpm drive that they said was standard or the same drive with a chance of the problem reoccuring. Oh the dilemma!

Do you guys think I should ask for a 60gb drive?
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post #4 of 5
7/30/04 at 7:45pm
Thread Starter 
Hmmm I called Dell up and they wanted me to send in the whole laptop for a hard drive problem. I have the standard 1 year limited warranty. Is that how it works? I thought I could get them to send me a replacement hd so I can try to recover it. You can only get a replacement on extended warranty? That stinks


EDITED:
N/M... After I let him know what the problem was, he said he was going to have them send me a new replacement hard drive and I have to send in the broken one within 30 days.

WOW I hope this kind of problem is not common.
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post #5 of 5
7/30/04 at 8:25pm
Hard to guess how many users have brothers who play with their laptops on the floor. Tell him that notebook drives are not shock proof!
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