I just got done reading through the entire forums...as I do everyday except those I am not near a net connect...and read through the infamous "deleted thread" about AW and Video Graphics cards.
I have a few things to share with everyone in no specific order, as they seem to need some addressing judging by many of your posts in said thread...which was quite entertaining to say the least.
Concern: The AW forum mods are somehow connected to Alienware Inc and use this forum to further advance Alienware's marketing initiatives and global marketshare.
Answer: We here at talknotebooks.com are in now way affiliated with Alienware. In fact, this entire forum is owned and administrated by Adam of PCTorque.com, a reseller of Sager Notebooks and a direct competitor of Alienware Computers Inc. The Alienware Mod Squad (SmileyTim, Aurora, Drew, Craig and Booga) are just like you...Alienware owners with too much work and too little time that yet still seem to find a way to lend a hand in helping grow these forums into something the internet had never seen before. Something that a very valuable member, Braingoo, alluded to in that very thread. A place to learn and share information about the Alienware product. Nothing more, nothing less. I truly feel we've accomplished that goal. The future is now up to all of us to act like adults (well, not too much like adults
) and keep things moving in a forward direction. To learn and share. Learn and Share.
Concern: Why did Adam delete our thread?
Answer: Because you're in his house...acting completely out of line. In fact, some of you, not all, but a few, qualify for full blown Jack-Ass awards. Adam pays for the server that serves this forum. Adam pays for the net connection that serves that server that serves these forums. Adam pays for the roof that houses that net connect that serves that server that serves these forums. Its his G'dam right as a man AND as a business owner. If you're neither yet, you will ONE DAY understand. There are legal implications that far reach any of us concerning threads like this. Adam does this out of love...love for computers, gaming, sharing, learning and turning a small profift every now and then to feed his family and pay a few good friends...don't shiet the bed guys. Adam has made it too sweet around here. We all owe him a great debt...think back a few months...did you know as much about laptops before you came here? I, for one, know I've learned an immense amount from his hospitality.
Concern: Craig does not care about the current "Upgradeable GPU" issue. In fact, he is avoiding it like a sniveling Alienware Fanboy.
Answer: This is the one that gets me most...it really chaps my ass to think that anyone who's spent any real time around here can qualify that statement with any merit whatsoever. Am I concerned that I may not have an upgrade? Yes, BUT IT'S NOT BEEN PROVEN YET. Am I concerned that it has taken Alienware a while to come up with a timeframe for a 9700 module for my laptop? Yes, BUT I BELIEVE THEY'RE WORKING ON IT LIKE THEY SAID and I can still play every game I want, beautifully. Do I think there is any truth to the theory that Alienware "Bamboozled" us out of several thousand dollars? Absolutely, positively not. I am in business...sales, marketing, brand managment and creating brand equity are my professional responsibilities in the everyday banter I call my life. You do not get as big as Alienware and effect so much in the Market Segment that THEY CREATED but robbing from little babies (notice use of wording?).
This is a cut throat business that these guys work in. Shrinking margins, overseas manufacturers, vendors keeping the in the dark about product, online sales and scams, shortages of raw materials as well as tech hardware, and not to mention the competition from everyone and thier Uncle Stewy with an internet connection, limited working knowlege of software/hardware and a screwdriver. They will not just come out and tell you what their roadmap is for the next 6 months...SO THEY CAN COMPETE. Again, that's just business...you either know it, or you one day you will.
Concern: Alienware is a big company that doesn't give a rat's patooty about me and my problems. They just wanted my money and have left me out to dry.
Answer: If you really, actually, really, totally, positively believe this statement...stop what you're doing, put down the crackpipe and needles, slowly turn around, place your hands on your upper thighs and remove your head from your ass. Since I've been here, we've had the VP of Marketing, the head of Laptop Development, numerous customer service agents, THE G'DAMN CEO/CO FOUNDER OF THE COMPANY, and a few other Alienware employees come in and make themselves readily available for us. I was thinking about posting specific links to how many times Alienware-JuanG or Alienware-David have stepped in to a thread titled "Alienware is a F($&$& SH*%&#^ Eating Company" and taken that customer from completely enraged to completely satisfied...but I know that there are so many of them, there is NO WAY you have not come across at least a few in just the average day of perusing the forums...well, that is of course unless your head is firmly planted in your keester...but I digress.
In closing...
The Alienwareforums.com forums are hosted by a host...remember to show that host as much respect as you would were you in his very living room sipping Hawaiian Punch on his Pearl White shag carpet. In fact, send a quick email off to Adam@pctorque.com just telling him how much you appreciate these forums. I'm sure less than 1% of us actually have taken the time just to thank him as any cordial adult would. Also take the time to send a quick Private Message the the Alienware folks that seem to come in here at all hours of the day and night just to help us out. We NEVER ONCE solicited them to take part here...NOT ONCE. They're here on their own accord. That is absolutely one of the best examples of above and beyond customer service that I have ever seen...in fact, I used it in a presentation I did for our company a few weeks ago. We're a billion dollar operation that could stand to learn a few things from Alienware.
Please treat everyone, and speak to them, the way you would if they were standing next to you in line at the grocery store. I like to let people voice their opinions around here, heck we as mods really let the spit fly sometimes (because its why this place WORKS), but there are circumstances we need to step back and re-evaluate how our message may come across before we hit the "Submit Message" key...me included.
The Alienwareforum Mods are here for YOU. Let us know how we can make this a better place for everyone. We want to hear it. As mods, we all enjoy what we're doing for these forums but believe me, my beautiful wife that I worship as if she were a god (as she worships me) is in the other room right now wishing I would get the hell off of the computer and spend time with her. But instead, I'm taking time out to tell everyone here that I truly appreciate all the input, good and bad, regarding this website, the Alienware computer and experience, our mod skillz, the forum layout/design, where you can buy the best wooden keyboards online, wtf is a horse doing in Darthbeavis's front yard, what the hell did Natj35 just say???, ect...I love it here and will do all I can to keep the truth in the light and the BS in the back room with the rest of the trash. We're doing the best we possibly can with jobs, family, responsibilities to our communities, ect...this is not as easy as it looks and takes up valuable daylight and nightlight hours. Let's all agree to make it liveable, ok? Ok.
And to finish up with the topic at hand...Let's give AW sometime to keep working on a solution for our laptops. Most of us have a 9600 or better in our machines and for all intents and purposes, can play anything we want...and it looks great. If we need to get he pitchforks out, trust me, I'm the first one in line...its just not that time yet.
I am the wrong guy to bamboozle. Now if you'll excuse me, my wife is calling...peace.
-Craig
I have a few things to share with everyone in no specific order, as they seem to need some addressing judging by many of your posts in said thread...which was quite entertaining to say the least.
Concern: The AW forum mods are somehow connected to Alienware Inc and use this forum to further advance Alienware's marketing initiatives and global marketshare.
Answer: We here at talknotebooks.com are in now way affiliated with Alienware. In fact, this entire forum is owned and administrated by Adam of PCTorque.com, a reseller of Sager Notebooks and a direct competitor of Alienware Computers Inc. The Alienware Mod Squad (SmileyTim, Aurora, Drew, Craig and Booga) are just like you...Alienware owners with too much work and too little time that yet still seem to find a way to lend a hand in helping grow these forums into something the internet had never seen before. Something that a very valuable member, Braingoo, alluded to in that very thread. A place to learn and share information about the Alienware product. Nothing more, nothing less. I truly feel we've accomplished that goal. The future is now up to all of us to act like adults (well, not too much like adults
) and keep things moving in a forward direction. To learn and share. Learn and Share.Concern: Why did Adam delete our thread?
Answer: Because you're in his house...acting completely out of line. In fact, some of you, not all, but a few, qualify for full blown Jack-Ass awards. Adam pays for the server that serves this forum. Adam pays for the net connection that serves that server that serves these forums. Adam pays for the roof that houses that net connect that serves that server that serves these forums. Its his G'dam right as a man AND as a business owner. If you're neither yet, you will ONE DAY understand. There are legal implications that far reach any of us concerning threads like this. Adam does this out of love...love for computers, gaming, sharing, learning and turning a small profift every now and then to feed his family and pay a few good friends...don't shiet the bed guys. Adam has made it too sweet around here. We all owe him a great debt...think back a few months...did you know as much about laptops before you came here? I, for one, know I've learned an immense amount from his hospitality.
Concern: Craig does not care about the current "Upgradeable GPU" issue. In fact, he is avoiding it like a sniveling Alienware Fanboy.
Answer: This is the one that gets me most...it really chaps my ass to think that anyone who's spent any real time around here can qualify that statement with any merit whatsoever. Am I concerned that I may not have an upgrade? Yes, BUT IT'S NOT BEEN PROVEN YET. Am I concerned that it has taken Alienware a while to come up with a timeframe for a 9700 module for my laptop? Yes, BUT I BELIEVE THEY'RE WORKING ON IT LIKE THEY SAID and I can still play every game I want, beautifully. Do I think there is any truth to the theory that Alienware "Bamboozled" us out of several thousand dollars? Absolutely, positively not. I am in business...sales, marketing, brand managment and creating brand equity are my professional responsibilities in the everyday banter I call my life. You do not get as big as Alienware and effect so much in the Market Segment that THEY CREATED but robbing from little babies (notice use of wording?).
This is a cut throat business that these guys work in. Shrinking margins, overseas manufacturers, vendors keeping the in the dark about product, online sales and scams, shortages of raw materials as well as tech hardware, and not to mention the competition from everyone and thier Uncle Stewy with an internet connection, limited working knowlege of software/hardware and a screwdriver. They will not just come out and tell you what their roadmap is for the next 6 months...SO THEY CAN COMPETE. Again, that's just business...you either know it, or you one day you will.
Concern: Alienware is a big company that doesn't give a rat's patooty about me and my problems. They just wanted my money and have left me out to dry.
Answer: If you really, actually, really, totally, positively believe this statement...stop what you're doing, put down the crackpipe and needles, slowly turn around, place your hands on your upper thighs and remove your head from your ass. Since I've been here, we've had the VP of Marketing, the head of Laptop Development, numerous customer service agents, THE G'DAMN CEO/CO FOUNDER OF THE COMPANY, and a few other Alienware employees come in and make themselves readily available for us. I was thinking about posting specific links to how many times Alienware-JuanG or Alienware-David have stepped in to a thread titled "Alienware is a F($&$& SH*%&#^ Eating Company" and taken that customer from completely enraged to completely satisfied...but I know that there are so many of them, there is NO WAY you have not come across at least a few in just the average day of perusing the forums...well, that is of course unless your head is firmly planted in your keester...but I digress.
In closing...
The Alienwareforums.com forums are hosted by a host...remember to show that host as much respect as you would were you in his very living room sipping Hawaiian Punch on his Pearl White shag carpet. In fact, send a quick email off to Adam@pctorque.com just telling him how much you appreciate these forums. I'm sure less than 1% of us actually have taken the time just to thank him as any cordial adult would. Also take the time to send a quick Private Message the the Alienware folks that seem to come in here at all hours of the day and night just to help us out. We NEVER ONCE solicited them to take part here...NOT ONCE. They're here on their own accord. That is absolutely one of the best examples of above and beyond customer service that I have ever seen...in fact, I used it in a presentation I did for our company a few weeks ago. We're a billion dollar operation that could stand to learn a few things from Alienware.
Please treat everyone, and speak to them, the way you would if they were standing next to you in line at the grocery store. I like to let people voice their opinions around here, heck we as mods really let the spit fly sometimes (because its why this place WORKS), but there are circumstances we need to step back and re-evaluate how our message may come across before we hit the "Submit Message" key...me included.
The Alienwareforum Mods are here for YOU. Let us know how we can make this a better place for everyone. We want to hear it. As mods, we all enjoy what we're doing for these forums but believe me, my beautiful wife that I worship as if she were a god (as she worships me) is in the other room right now wishing I would get the hell off of the computer and spend time with her. But instead, I'm taking time out to tell everyone here that I truly appreciate all the input, good and bad, regarding this website, the Alienware computer and experience, our mod skillz, the forum layout/design, where you can buy the best wooden keyboards online, wtf is a horse doing in Darthbeavis's front yard, what the hell did Natj35 just say???, ect...I love it here and will do all I can to keep the truth in the light and the BS in the back room with the rest of the trash. We're doing the best we possibly can with jobs, family, responsibilities to our communities, ect...this is not as easy as it looks and takes up valuable daylight and nightlight hours. Let's all agree to make it liveable, ok? Ok.
And to finish up with the topic at hand...Let's give AW sometime to keep working on a solution for our laptops. Most of us have a 9600 or better in our machines and for all intents and purposes, can play anything we want...and it looks great. If we need to get he pitchforks out, trust me, I'm the first one in line...its just not that time yet.
I am the wrong guy to bamboozle. Now if you'll excuse me, my wife is calling...peace.
-Craig
