This is great news and restores SOME of my faith in Alienware. I tried a 5700 -> 9700 upgrade with no success (lock ups, customer support was unable to resolve), so I had to eat the restocking fee, but I guess I'll try again if this turns out being true. The restocking thing was funny though, they promised a credit within 9 business days, after about 16 business days (I checked the tracking number to see when it arrived), I sent email and a few days later I got an email saying how pleased they were to inform me that a credit had been posted. Jeez, how difficult is this, and why should someone have to ping them with email to meet a simple deadline they had set (and not met, no emails to tell me they had recieved it, it was in processing, nothing). Anyway, hope this is true, and I don't have to eat another restocking fee.
Tom