Originally Posted by Turmoil
My point as well... I bought my system with the 9700 and they were advertising upgradable graphics. SO, they have NOT fulfilled their obligation to me... and beleive me, they care about their re-seller and BBB rating... because it tells OTHER people about the bad expericence... if I don't say anything and don't buy from them again, AW looses $4000... if don't buy and tell others, guess what happens to that money figure?
I beg to differ, first off you will have to file that with the BBB in Florida, which no one purchasing an AW on-line will ever check, ever. Post a poll and find out.
I agree with you that you should tell other people, and then they will ten other people what you told them. But remember an "upgrade" was never "promised" to you, nor where were you guaranteed an upgrade from AW. The lappy was marketed as having "upgradeable" graphics, it never said upgrade to "XXX" specifically. That's an issue of "buyer-be-ware,” before purchasing you should have obtained a written guarantee for a "98xx" upgrade if you expected to get one, something along the lines of what the XPS owners received. Other wise your just preaching to the choir per say.
I'm sorry to say that weather you feel their "obligation to you" was satisfied or not, I am sure that they feel the opposite. I suggest you guys move on and get a new lappy from a different vendor. And by all means do more research on the issue.
When my 9700 no longer performs to my standards, I will more than likely purchase a new laptop, will it be AW? Possibly.