Originally Posted by MoRbiDStAr
i remember when my 5500 had a tiny stress crack that slowly got bigger. It was about 2 inches long when i called alienware to ask them if i could get a replacment case. They told me that I was out of warranty, and that technically they Technical Support wasn't even alowed to be talking to me, and there were no replacment parts for out of warranty customers EVEN IF I WANTED TO PAY FOR IT. I was absolutly stunned by all of that. So i sold the laptop to the next poor asshole who could deal with it.
Alienware brags so much about customer service, but the never stands next to their promises. I too was very pissed off when i found out that my laptop was not going to be upgradeable to the any other card other than the 9700. It was most definiatly false advertising, and im quite suprised that alienware was able to get away with it.
I saw someone on EBAy selling a 5500 video card if ne one needs one.
But anyway, they have good customer service (depending on whom you talk to since I too have had one or two people on there that I'm like... Hrm, do you have any idea what you are talking about?). It just requires that you keep your warranty since that's the only way they can help you.
I've had this Dell for like 4 years now. My 3 year warranty expired and I had to call in once for a problem with it starting up and they said it was probably the hard drive (since I had already killed my hard drive previously). But that they couldn't repair it... At least they talked to me though, this isn't the case with Alienware. Gotta have that warranty just to get in the door... Sad, but true.
Funny story with Dell though... Once I put my monitor refresh rate and size too high.. So it said out of range, but I turned off my PC instead of waiting for 15 seconds and once it came back on I couldn't see anything except that text saying, "Out of Range". So yea, I kept pestering Dell saying my monitor wasn't working and never mentioned the Out of Range text, and they offered me a Free flatscreen monitor. Unfortunately, I decided to just reinstall Windows/Drivers and ended up telling them that I didn't need the flatscreen monitor (yeap, real smooth).
Anyway, Alienware customer support is decent only if you have the warranty. (think I restated that like four times in here)